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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had a leaky frost free water hydrant. I called Spartan Plumbing on 9/2/2021 to see is they repaired/replaced these. They were able to come out that day for a free estimate. Since it is old, I was not optimistic it could be taken apart and repaired w/o breaking the pipe. They argreed and after researching since they hadn't done these before gave me a bid the replace the entire hydrant which required excavating the old pi;e for $1200. . They came out on 9/13 and were able to remove the head, replace the lower fitting and put a new head on the pipe. It took them about 30 minutes. I priced the parts on line and they were less than $100. I about choked when they insisted on the full $1200 less 7% senior discount. Called office on 9/13 and manager ******** called back the next day. Would not adjust the price; said he'd discuss with owner and call following week. No call. I called today and he will not return my call. $1200 for $100 parts and 30 minutes labor is excessive.Business response
10/04/2021
Good morning,We have resolved the issue to the clients satisfaction, she stated she would remove the complaint once someone from the BBB reached out to her. If someone could contact her on this it would be greatly appreciated.I have a screenshot that was uploaded for the confirmation of 5-Star review and the satisfaction of the adjustment requested.Customer response
10/04/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.