Business ProfileforSheppard's Total Exteriors

***** at Sheppards total exteriors was recommended to me by a friend who had him do work for them a few years back. I contacted ***** in July of 2023 to get a quote for replacing my roof after hail damage. He was quick to come out and get all the info and provided me with a quote. I agreed and paid him the requested deposit of $4,035.27 to purchase materials (which was half of what the insurance company paid for the roof). At that point there were plenty of messages back and forth as the project was continuously delayed due to material not being available or him being out of town. That drug out through the winter and I again, gave him the benefit of the doubt being a small business and reached out again in March to see where we were at in the schedule. I got alot of delays and texts saying he would call me and never did. I finally got him to call me back on April 10th and he explained that he had bought out his uncles part of the business and was having a tough time keeping up with communications. I understood and we agreed that he would get the permits and materials ordered that week and he would call me back the following week. I waited that week and then followed back up with him on a status report. I got no responses. I called and/or texted every day since then trying to get ahold of him to no avail. I finally messaged him asking to refund my deposit since they were obviously not able to complete the work (or even start) and i still havent heard a peep. All i want is my money back for the work that was not performed so i can go to someone else to finish out the job. I unfortunately have no written contract and only text communications documenting our agreement. But can provide any of this as needed. I have attached the bank copy of the deposited check I paid him as well.