![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforEagle River Car Wash
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/21/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We have been here a handful of times and seems like at least 75% of the time, the credit card machine does not work (internet is offline). Second, went there recently and the automatic car wash was out of soap. See the picture attached with zero soap on the windshield. So, our car remains dirty after paying $16. Emailed the owners twice and they have not responded at all.Business response
08/16/2022
Mr. ********,
I am one of the owners of the Eagle River Car Wash.
The person responsible for reviewing the Car Wash email box did not forward this to any of the owners, so apologies for the delayed response. We are happy to issue a refund to this customer. We will have to mail a check to him. If this is acceptable, please provide a mailing address for Mr. ********. Thank you.Customer response
08/17/2022
Better Business Bureau:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. Please mail a refund check to:
***** ********** ****** *****
******* ** *****
Regards,
***** *******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.