ComplaintsforWellington Diesel Service, LLC
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Complaint Details
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Initial Complaint
03/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My truck was towed to Wellington diesel on 1/1/22. After about a week it was diagnosed by them as failed fuel injectors. After many calls to the shop and two more weeks later, they tell me they finished the injectors but it’s not running correctly. I paid 3,300 for truck repairs and still had to tow my truck to another shop. My truck was looked at and determined to need another 2,200 of work done, 719.00 of it just to fix the mistakes made by the Wellington diesel. I talked to Brian, a co owner of Wellington diesel and he told me he would make it right. Although when Brian and I spoke he refused to acknowledge the repairs needed to correct their errors. He also refused to show proof of injector testing which he said he had done. I’m out 2,000 because of this shop and their unethical business practices. All I asked for was labor and repair costs that Wellington diesel caused.Business response
04/06/2022
Customer took the truck incomplete and signed invoice as incomplete. We have both tried multiple times to discuss a resolution with the customer. The customer has threatened legal action so at this time we are unable to discuss further. Multiple offers for a amicable resolution have been made and refused.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.