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Complaintsfor4R Ranch
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Complaint Details
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Initial Complaint
02/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
4R Ranch Jeff Randol 49055 Cr 17 Wellington, Co. 80549 On February 1, 2024, I received nine 3x3 square bales of what 4R Ranch advertised as Timothy horse hay. The cost of the hay including delivery was $1440. On February 5, 2024, I opened the first of the nine bales of hay. The hay had sandburs throughout the bale. I looked at the other bales and they also had sandburs in some areas of the bales I could access without opening the bale. From research, sandburs can cause physical trauma to a horse’s mouth, gut, and skin. In addition, sandburs from the hay can spread the plants to my pastures. Either of these scenarios can be extremely expensive to remedy. Based on this information, I immediately contacted 4R Ranch to return the hay and to be reimbursed for the bales that had not been opened. I was told their warranty does not include weeds. Hay will often have a small amount of weeds but not weeds that can cause trauma or death to a horse or costly damage to real property. I have been buying horse hay for over 30 years and this is the first time I have ever been sold hay, that was advertised as horse hay, that had sandburs or any other type of plant that could potentially cause such a financial loss. I believe this company should not advertise or represented the hay I received as horse hay. In addition, I believe they should disclose that their Timothy horse hay may have some sandburs.Initial Complaint
10/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased hay for the first time from this company back in July 2023. By August we noticed our horse not eating much of it and picking through it. I called the company and told them that our horses were adverse to their hay and they said they wouldn't do anything because it had been to long. Fast forward to Oct. we now noticed blood on horses lip and flipping his lip up to find massive ulcers on gums and cheeks, we then checked our other horse and the same thing. Vets came out sedated and found tons of foxtail thistles imbedded in gums. We were then sent to Littleton Equine Hospital where they stayed for 4 nights and 5 days to be taken care of, sedated and treated for infection. I called 4R Ranch today and they refused to pick up the remaining hay, they refused to give our money back, they even went so far as to say their hay has zero foxtail in it and they inspect there hay. They even said it may not even be their hay. We have everything on camera showing them delivering the hay and no one else delivering hay afterwards. This company provides feed for animals that is dangerous. Our vet bill so far is $2500 and our horse are in a lot of pain and have a long way to go to being healthy again. I want something done about this.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.