ComplaintsforAdvanced Paint Pros Llc
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Complaint Details
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Initial Complaint
11/22/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Advanced Paint Pros came to paint or exterior home this summer. There is a corner of our home that the gutter was not painted and the wood was not repaired. We also have a few spots around doors and window trim that needs to be redone in addition to removing the paint spots on the cement on our patio and on the front porch. The biggest problem is he just does not respond when I send him a text or voicemail . Communication is terrible!!! I have read his reviews and people seem to think he's wonderful and he has excellent communication. I have asked him why he chooses to ignore us because we have been very patient with him until now. Thinking this through we have paid him so that's probably why he's not returning to finish our job. Very frustrating!!! We just want him to come and finish this job before the weather gets too bad this year.Business response
01/10/2022
Hello , To whom this may concern.
I received a call concerning a previous client we did and exterior re paint for ***** ****** , Property located in fort Collins Colorado .
As per our final procedures , A.P.P performs a final walk through with each homeowner to insure our job has Been completed to customers satisfaction and for Final Payment . We do not receive final payment until homeowner is happy with completed project.A.P.P did. Recieve final payment as customer stated they were happy. A few months later client noticed a missed spot that needed to be touched up. A.P.P attempted to contact client to set up a date to take cate of the touch up.***** ****** has been notified that our company will return at our earliest convenience to do the touch up. We’ve left multiple messages for ***** ****** about the touch up item. We guarantee our work and are more than happy to take care of the call touch up. Thank you
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.