ComplaintsforSolvista Health
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Complaint Details
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Initial Complaint
08/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have went to this place. I did a intake and feel like I was double charged because now they are demanding I do another intake. All they wanted to do is a phone interview. They refused me a therapist and now they are trying to charge my insurance for a intake that was never thoroughly done.Business response
09/01/2022
Re: 17747642
AjaDae Trent
Dispute Resolution Specialist
Better Business Bureau of Southern ********
Good Afternoon:
My name is *************************** and I work for Solvista Health as the Director and Advocacy and Peer Services. Thank you for reaching out and giving me the opportunity to talk to you about Solvista Health. We provide mental health, substance abuse and primary care services to people living in Fremont, Lake, ******* and ****** counties. As you may be aware, the privacy of people receiving health care services is protected by both law and professional ethical guidelines. Because we consistently work to ensure this privacy is protected, I am unable to share any information about a persons health care, or even acknowledge whether or not they have received services. We take our privacy protections very seriously.
With that being said, we also take service recipients complaints seriously. If a client or family member has experienced poor customer service, has concerns about our business practices, or in any other way, is unhappy with their services, we have a formal internal complaint system. We encourage clients to use this system to resolve their grievances in a fair and impartial manner because our goal is to provide excellent customer care to our communities. Client complaints also give us good data about how well our staff and systems are serving our clients.
While I cant respond to you about any specific concerns, our Customer Representative Team will review the information you provided and conduct a full investigation for authenticity in order to resolve the matter fairly. When we do these investigations, we contact the recipient with our findings and resolve the matter. Thank you for bringing this matter to our attention and giving us the opportunity to assist. I hope I have offered you enough information to show you we take all client complaints seriously and handle them in a structured and ethical way.
Regards,
***************************
***************************
(pronouns she, her, hers)
Director of Advocacy and Peer Services
Solvista Health
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.