ComplaintsforAll Around Auto Care

• Initial Complaint

  03/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to All Around Auto Care for a car issue and from start to finish the entire experience was a nightmare. I told them I thought I needed a crank shaft sensor. After leaving my car in their care I received a call from ***** who said we were doing a tire rotation. I said no my car keeps dying. He continued to argue & berate me & said bc I had a bent rim thats why I needed rotation. Thats not the fix. I said crank shaft sensor & was told hed figure it out. Later I received a text addressed to **** about my oil change. I replied Im not ****, my oil was just changed & received no confirmation they knew what they were actually doing. They replaced crank shaft ********** told ******** - owner it still didnt drive right & check engine light came bk on & my car continued to have issues. He said if had plenty of time to bring it in and took no accountability. At no time is he apologetic for the ABYSMAL experience & many inconveniences. I took to a different shop that found the sensor installed was the cheapest most disreputable brand was a $50 part that I had been charged over $200 for. I had the new shop install a new crank shaft sensor which cost $200 more. When brought to Jonathans attention he continued to refuse accountability & speak in circles. I want the $517 he charged me refunded as this was extremely costly for me as evidenced by my boss ****** text. ******** is a weasel who refuses to do the ethical thing regarding services provided at his company.

  Business response

  04/04/2024

  There is a lot of fabrication in ****'s story, she did not tell us what the problem was... in fact she said that she thought it was an issue that would have cost thousands and we told her that it didn't need to be done and the problem is actually the **** We did change the crank sensor. After a few days she said that the vehicle is behaving in the same way that it did before and she wanted me to "compensate" her for her frustration. I asked her to come back in to see what the issue was and advised her that it could be the sensor that we just installed as even new parts will fail. "We don't make the parts but we do warranty them". The conversation eroded and I said that since it has a nationwide warranty, you can get it warrantied at any Napa auto care center if it's the same issue if you don't want to come here. She didn't have to spend another $200 that was completely her choice. It would have been under warranty. And the $517 that she was charged was repairs and diagnostics that were not part of the repair. The actual repair was about $200 and I will not refund her the money as it would have been done under warranty. It was her choice not to have it done here or at the ****** other service centers that would honor that warranty nationwide. 

  Business response

  04/04/2024

  I am glad that **** sent the text messages between the two of us. You might find them entertaining. I can understand her frustration but it was directed personally rather than at her car. The part the Hometown Tire Pros used was exactly the same part (not OE). A new part, especially any electrical part (starters, alternators, sensors, PCMs), will sometimes not work out of the box or very shortly after installation. It's becoming more and more of a problem... seems that quality is declining (3% failure rate to nearly 10%), however we don't make the parts. Usually after a month, it's fine. Bad parts will fail relatively quickly but we will warranty anything **************'s impossible for us to know if  the specific electrical part will fail. We are just as frustrated (or more so because we are dealing with it more than she has to) as she is but it's not a "person" or service center's fault. It would like me blaming it on her for driving her car incorrectly. She had other issues that we did not "sell" her on doing as those repairs were not quite ready to be performed. We installed the sensor, test drove it for 9 miles, and it drove fine. A few days later it failed. I agree... that's unfortunate, but it wasn't an install problem. This woman has to be in my top three of horrible people to have dealt with in 10 years. I spent so much time and energy trying to help her understand and to let her know that we would back whatever we did... she became very nasty and demanding. She will likely live a miserable and lonely life. 

  Customer response

  04/04/2024

   
  Complaint: 21479355
  
  I am rejecting this response because:

  1) Nothing was fabricated. My experience was abysmal and backed by texts messages proving they said they were doing an oil change and rotation and called me *****, when I flat out told them I thought it was the crank shaft sensor.

  2) I told the person I left my keys with I thought it was my crank shaft sensor but was ignored and he entered tire rotation into the system. 
  

  3) I told ******** my car was still experiencing issues after they replaced the crank shaft sensor & he said I had had PLENTY of time to bring it in but it had only been a week and I had been missing appointments & experiencing extreme inconvenience.

  4) it shows in texts I was taking it to another shop & if the sensor he installed was faulty I would request reimbursement. Turns out he installed a faulty sensor & most disreputable brand according to my new shop. He at no point ever takes ownership of the terrible experience & faulty part he installed.
  

  5) ******** is responsible and I want a full refund due to the many missed sales appointment & EXTREMELY gross negligence involving the care of my auto.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Took my car into all around Auto care because my brake pedal was going all the way down to the floor. Went in there and spoke to ***** and let him know what the problem was. He said he was going to assess my car and will contact me later and let me know what was going on, he's then called me later on and told me that my car needed new brakes I told him I had a warranty on the car so he called the warranty and we found out the brakes were not covered under warranty so I paid $577 out of pocket. He fixed my brakes but was saying I still had the same problem with the pedal that he needed to replace the master cylinder so he called the warranty company again and that happened to be covered under warranty I called him and asked him when I could pick up my car he will then tells me that something else needed to be done but that the pedal was fixed but this is more of a preventative measure so I didn't have to take the car in in the future and that it would save me money that was also covered under warranty so ***** please off for a couple of days so now I'm in contact with somebody else this next person tells me that my car pedal is still going down to the floor and that they are not able to fix it now they think that it is the *** system which is not covered under one so I paid $577 of my own money the warranty company covered $700 and some odd dollars of other work and I'm still having the same problem I had when I took the car in so now I am out 577 + what the warranty company paid and all for my car to still have the same problem

• Initial Complaint

  09/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Back in July of this year (2022) I had service done on my Jeep Grand Cherokee. Specifically, the Air Conditioner, Radiator and Struts were replaced. The total cost was close to $3000. When I picked up my vehicle, I was informed the work was warranted for 3 years. This Monday, less than 2 months after I had the work done, my car engine light came on. I immediately stopped my car, let it rest for about 30 minutes, and then tried to restart it. The car did restart but the engine light came on again. At that point, I called All Around Auto Care and told them about the problem I was having. To be honest, they were very nice on the phone and said if I can get the car in immediately they will take a look at it. So I started heading down to the car shop. While I was driving, the owner called and told me to pull over at the next exit and have it towed. I did just that. When he found out that it would take 2 hours to have my car towed, he informed me to try and restart it after 30 minutes and drive it to his shop. After all, "it was all downhill" from where I was parked. Unfortunately, the car wouldn't start. When I told him this, he said he would come to pick me up as well as have one of his technicians look at it. When he and his tech arrived, we popped the hood. You could see coolant on the top of the hood as well as around the engine. The technician immediately replied that it looked like one of the radiator hose clamps had failed (part of the radiator system that they installed) and that is why the car overheated. So they had my Jeep towed to their facility where they looked in detail at it. Shortly thereafter the owner informed me that the "engine was shot" and needed to be replaced and it was not due to any faulty work on their part. He blamed the fact my engine got up to 285 degrees on a faulty fan, not a failure in the new radiator his shop installed. I simply don't believe him. Either way, why did he advise me to drive the car to his shop.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩