ComplaintsforMetro Mix Concrete Flatworks LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company completed installation of new driveway and stairs on 10/19/21, representing themselves as transitioning from Metro Mix Flatwork, owned by *********************, to Metro Mix Concrete Flatwork, LLC, owned by *********************, daughter. We paid $12,000. A splotchy appearance on stairs and driveway was seen shortly after install. By spring 2022, the splotchy appearance had worsened, and we began to notice spalling. Contacted their general manager *****************************, and requested he come see the issue. After several attempts to reach him, he finally came 7/11/22 and told us he had no idea what the problem was but that he would contact his *******. By this time, there was spalling throughout the driveway and stairs after less than a year. ****** did not follow up but in September he agreed to come out again. This time he stated that the owner of the business, *********************, had died and because of this, they could not honor the warranty. When questioned about his affiliation with the two different business names, he stated he had no affiliation whatsoever with the new company stating there is nothing he could do. After showing him documentation of his affiliation with both companies, he later stated he was mistaken and that the owner of MMCF would contact us about the warranty. ********************* called 9/30/22 and said she absolutely would honor the warranty and come with her subcontractor the following week. The next two weeks passed and after putting us off twice, she finally sent out her husband and the subcontractor on 10/12/22. They agreed, verbally and by text to honor the warranty and outlined what they would do to repair the installation, stating they would put it in writing. Despite following up by text and phone several times, I have heard nothing. Although there are no formal complaints yet with this company, Metro Mix Flatwork has an F rating due to lack of response to complaints. I am requesting a response from ****** with warranty repairs outlined in writing.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
3051 W 105th Ave Unit 351674
Westminster, CO 80035-3065
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.