Business ProfileforSunset Luxury Limousines

Reached out to the company to secure a pink limo to drive to and from an event. I very clearly stated that I wanted the pink limo. In the rate estimate email that I was sent back, the business included a picture of the exact pink limo that I requested, along with a note that a red/pink carpet roll out would be included. The day of, a party bus arrived for the service. This is not what we ordered. The driver was nice enough to look up our reservation and discover that we had never been booked for the pink limo. Unfortunately, there were 7 of us and we had an appointment to keep, and there was not way to arrange alternate transportation in time, so we did use the party bus. When I later emailed the owner about the mix up, he was rude and defensive and accused me and my party of giving his business a one star review and mentioned that if that had not happened, he would have been happy to provide a partial refund. When I then informed him that it was not me or anyone in my party who left the review, he stopped responding altogether, even after another email was sent to him. The other one star reviews on the business make it clear this is far from a one time occurrence and me and the 6 other people in my party will also be leaving 1 star reviews as a result of how this was handled. After stating that he would have provided a partial refund if not for the review (that we did not make), he refused to make good on that. In addition, it is clearly far from the first time this has happened.