ComplaintsforGrease Monkey
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Complaint Details
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Initial Complaint
07/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Last week I took my truck inches in oil change at Grease Monkey. My truck is a very expensive diesel that requires high maintenance. It costed me $80,000 as of 2 months ago. I was planning on taking the truck to my grandfather who normally maintenance is my vehicles but the oil was so dirty and he was busy that day so I headed to grease monkey. He charged me $200 that day I left thinking everything was okay. The next day as I am getting my tires rotated my grandfather checked the oil as he is hip to these oil change businesses inferiority and sly tactics. He checked the oil and it was blacker than it was the day before he has a 30 year experience mechanic said that the oil was definitely not touched. He proceeded to check the oil filter and realized that it was also untouched and the same old dirty oil filter that I brought it in with. So I headed back to Grease Monkey and asked for my money back the owner got extremely defensive and even displayed body language of becoming potentially violent with me. He repeated stating that I can check the video I can check the video but videos can be altered however the laws of physics and the oil that was in my truck cannot. So at that point I was pretty stuck in the mud but very offended because this truck and this oil change was paid for with my late fathers money the past three months ago. This business owner is extremely shady and uses intimidation tactics as well. Im positive that youve had other complaints to this business owner. My grandfathers phone number is ************ if youd like to confirm this. You can also email me anytime at ************************* My name is ***************************. I did not take pictures at the time as I was very busy and hopeless to get my refund.Business response
07/25/2022
I have video recording of the oil change being done. I have offered ****** the opportunity to watch the video of the oil change and he has refused. Everything that is done at our shop is recorded 24 hrs a day. So I will not be refunding his money. The oil change was performed and the video is proof. I also have attached links to why diesel oil would be black immediately after an oil change it is 100% normal on diesels. Obviously ****** has never owned a diesel truck before.www.dieselplace.com threads oil-goes-black-afterOil goes black after oil change | Diesel Place autocareaids.com diesel-engine-oil-turn-blackWhy Does ***************** Turn Black Quickly? - Auto Care Aids.
Thank you and have a Blessed day.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.