Business ProfileforAfford-A-Rooter

I've had a truly horrible experience with Afford-A-Rooter. They don't seem to care about their customers or for doing the right thing.I called them in March 2022 to do a simple installation of a shutoff valve for a new refrigerator. ***** came and installed a plastic one since he didn't have the correct parts. The plastic valve leaked overnight and flooded my kitchen, destroying my wooden floors in the process. I called ***** to tell him about the leak. He came by, replaced it with another valve and offered to help fix my floors. When I asked him if he had time to come by, he said he'd call me back. He never did. I called and emailed the company. My niece had to call them to get a manager to help because no one replied.In April, I was told that ***** would file the damages through his insurance to pay for replacement flooring. After months of waiting, we came to an agreement to have my floors completely replaced. They had a contractor, ******, who was going to do the project for us and ***** was going to pay him. After we had selected the flooring, we learned that ****** wasn't able to get a hold of ***** to get his money. In August, we were told that ***** had been arrested and he wasn't going to get out of jail for another year.I still haven't received payment for the damages they had agreed to pay and they haven't refunded me any of my money either or offered to make amends. I appreciate that *** has tried to resolve our problem, but it was not enough and didn't result in any solutions. This company is not worth the trouble because they won't take responsibility for any of their own mistakes.