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Complaint Details
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Initial Complaint
09/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The date was September 9th I was told over the phone that a tech would come out and look at the problem, I would be charged $69 for them to look at the problem. If they did the job, the fee would be waived. The guy who came in did not event try to figure out the issue just said I would be charged $353 for them to snake my drain. When I asked if that did not fix the problem, since he did not even try to see what the issue was, would I still be charged again for them to figure it out or to snake it again. His response was "It's not our problem if its not fixed you still owe, we do not guarantee anything."I thought that was weird and called the office, I was then told. "If you call about the same job and it still is not fixed after they do the job, they would come out and see what is wrong at no charge to me." I said OH ok that sounds more reasonable. I then tell the guy in my home this and he storms out, owner calls says they will not fix if they s**** up, but wants me to pay $69.......Business response
09/10/2021
You agreed to our 69 dollar dispatch fee over the phone on a recorded line. This dispatch fee does not include any work or diagnosis. Upon arrival the tech will provide estimates for work or diagnosis and if any pricing is accepted the dispatch fee is waved. Sorry we could not meet your budgeting needs for the price quotes ******* provided. We provide upfront pricing with no obligation to use Big Apple Plumbing. ******* took a look at your issue and saw that its was a clogged drain line. He offered you a solution, you declined because you didn't like the price. You became more aggravated when you read or disclaimer that stated we do not offer a warranty on drain cleaning tasks. You also let Gabriel know that you had a similar issue in the past. We wish you luck getting your job completed and wish you luck moving forward.
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Contact Information
8872 Meade St
Westminster, CO 80031-3563
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.