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ComplaintsforAstro Construction
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/23/2022
- Complaint Type:
- Order Issues
- Status:
- Unresolved
I contracted with Astro construction for construction of a fence, stairs to my back deck, and some grading/landscaping on 9/7/2021. The work was scheduled to be completed in October 2021. This project is for my rental property/vacation home at ********************************************************************************************************************** proudly displays a BBB accredited logo on his work truck door. I am very disappointed a BBB accredited business would fail to perform.To date the only work that has been done, after repeated texts and emails is digging of the post holes for the fence posts and a small amount of the grading. His voicemail is always full and he will not answer the phone. I have paid directly for materials for his use in the amount of $10,815 - $6,030 for landscaping materials on 10/11/2021 and $4,785 for fence materials on 9/15/2021 that have not been placed. In addition I paid him 1/3 up front for his labor to perform the work, $3,557.67, upon signing the contract on 9/7/2021. I want the job finished, and I wanted you to consider revoking his accreditation.Customer response
05/25/2022
Hi,
I figured out last night how to dump my text messages with ******************************* from my phone regarding the fence and landscaping for *************************; It came as a flat text file with the images sent separately. I had to separate my texts from his and add the dates of the exchanges. The blue text is ******* the black text is me.
Thanks
*************************Business response
07/26/2022
This is a failure on my part due to personal issues that affected my work ability I plan on taking care of this as soon as I canCustomer response
08/02/2022
Complaint: 17245925
I am rejecting this response because:
This is essentially a version of the same response I have received since October of 2021. Nothing. Ever. Happens.I have called, texted, and emailed ******* multiple times since getting this BBB notice. I have received no response. I have asked via email to have all materials in his possession that I have paid for totaling $13,156.69 returned to my house by 8/14/22 so that I can move on and find another contractor. (see below)
*******,
I have tried by text, phone and email to contact you to follow up on your BBB response to see if it was sincere. Since you are choosing not to reply I intend to reject your response as more of the same - empty promises.
I am sorry it has come to this. I would like you to deliver the fence panels and associated hardware you have stated you have already fabricated along with the $6,030.36 in landscaping materials purchased on my credit card on 10/12/21 no later than Sunday August 14th so I can find an actual contractor to perform the work.
Please understand - if this does not happen, on August 15th I will file a criminal complaint for credit card fraud for the three purchases, totaling $13,156.69 that you made on my credit cards with no intention of performing the contracted work.
*************************
************The above email was sent today.
*************************
Sincerely,
*******************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.