ComplaintsforTradewinds Heating & Cooling, Inc.
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Complaint Details
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Initial Complaint
02/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have used Tradewinds HVAC for a couple years and have been pleased with the service until the most recent service call. On November 22, 2022 Tradewinds came out and assessed a forced air heating unit we have in a commercial setting and recommended a "heavy duty cleaning". The unit wasn't keeping up with heating the area due to a build up of pet hair and dirt. It has been ***** months since the last cleaning. I paid $1,147.66 for this heavy duty cleaning. Seven days later, the until stopped working completely, and Tradewinds came out again and said the unit needed to be cleaned again and that the flame sensor was dirty. There is absolutely no way the heating unit became dirty in less than a week to the point it would stop working. The unit runs ***** months between cleanings. Obviously, the first technician missed fully cleaning the unit and Tradewinds refused to stand behind their work. I paid an additional $210.00 for the second service on 11/30/2022.Business response
02/13/2023
Hello,
I spoke to ***** on the phone and told him the situation with this furnace. This furnace is not the right application for a dog kennel. The furnace will get very dirty in these conditions. We have a photo of this filter from the return visit and how dirty the dog hair, dander and dirt got this filter in a weeks time.l (see photo). On the initial visit we recommended a cleaning of the unit, but explained first that he should consider installing a different type of heating unit (unit heaters) for this commercial application. He opted to go with the cleaning at the time. My guys are very professional and cleaned the unit very thoroughly. I had 3 guys out there and they can vouch for the cleaning that was performed. We got the unit running and when ***** called for a revisit we went out to ensure the issue wasnt related to the initial cleaning. In that weeks time the furnace got extremely dirty and had a plugged filter again. I understand his complaint but because the furnace is not the right application for a dog kennel, the furnace is going to get abnormally dirty, very quickly as we explained initially. We cleaned the unit again and changed the filter for a small additional charge as this revisit is not because we didnt do our job properly as ***** is stating. We recommend to ***** to change the way the space is heated, and if he doesnt do that then we suggest to change these filters weekly to avoid future breakdowns.
Customer response
02/16/2023
Complaint: 19395112
I appreciate Tradewinds timely response. However their response is not satisfactory. It is not possible that this heating unit would get so dirty after less than a week that it would fail. What is likely is the service techs missed something the first time around that caused it to failed. Its been ************* for 3 months since with no problems.What is not disputed is Tradewinds doesnt stand behind their work and Ill be sharing this in appropriate **************** and Yelp reviews.
I ask that the BBB post the text of this complaint and response on your website and note that the business has failed to resolve the complaint.
Sincerely,
*************************
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Contact Information
4935 Independence St
Wheat Ridge, CO 80033-2203
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.