Business ProfileforUnited Windows and Siding

We hired ****** at United Windows and Siding. We put 1/2 deposit down for windows $3199.42, windows $3805, Lattice $828.18, Siding $4541. We had part of the work done by the painter and the painter never got paid. I asked for an invoice and never received one. They were supposed to install the windows on May 8 and 9. He ****** the owner) said "Hey ********, thanks for reaching out to me. Busy day. My window crew just pushed us back roughly a week and a half from now which puts us n the week of the 20th. Such a bummer. I can put you back on our calendar for the 21st to be safe if that is okay with you". I confirmed they were coming on the 21st and he said "Good morning ********! Sorry for the late reply. confirmed they were coming on the 2ist and he said "Good morning ********! Sorry for the late reply. I initially decided to install your project myself along with one of my guys. However, I have traveled back east to take care of my mother's affairs due to her recently passing away on Sunday. I apologize for not letting you know on Monday. It's been a little challenging with everything going on. I maybe out back east for a week or two but not sure. I will have an answer for you within a couple of days. Thank you for your understanding" Since the 20th of June ****** the owner will not respond to text, email, phone calls on his cell phone and they just keep taking messages at his office. I have had no communication. I am asking for a full refund. Thanks you ******************************* ************ *****************************