ComplaintsforReal Wood Remodeling
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Complaint Details
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Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We have paid Victor Martins for 75% of our kitchen renovation. I have attached all documents that were given to us at the beginning of the kitchen renovation. 1st concern he has pulled no permits. He took out a wall between the kitchen and living room, he has unqualified people working on our electrical which caused our heater to stop working in April when it was still snowing and provided no heat until we asked for heaters for our family members. We have 3 teenage boys and my father that is elderly and blind living in our household. No permits were pulled to complete the electrical work. After the electrical issue he had a licensed electrician come in and complete the work, but we are still having problems with some outlets not working, our lights dim randomly in every room and our humidifier attached to our furnace is not working. After the heater was fixed the vents were left open and debris from trash left in the kitchen/living room area were sucked down into the furnace causing a loud humming sound that we had to call him to fix but the furnace has not worked the same since he began working in our house. He also pulled no permits for plumbing work and he installed our gas stove and hood without any permits. We have cabinets but they are not secured in, we have no kitchen sink, not all of our counter tops are installed and there a lot of detail work that needs to be completed. He does not contact us to update on progress. In the contract it states that the work will start March 23, 2023 and be completed by April 17, 2023. The last time any work was done in the kitchen was August 29, 2023 since then a different counter top people came to measure but no other work has been done. He contacted me September 28, 2023 stating he was sick. Victor does not pay people that come to work, we had a drywall person come to the house at 11pm to pick up his things because Victor did not pay him, He has not paid for counter tops and has not paid the electrician in full.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.