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Complaint Details
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Initial Complaint
12/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 5/4/18 we had our outdoor garage coated. This coating has a 5 year outdoor warranty. About 3 years afterward the coating has started to flake off on 2 sides. We have called the company multiple times, left voice messages many times, spoke in person to the owner once at the Greeley Home and Garden Show and were assured that someone would be out to correct the problem. At this time 12/2/22 no one has done that.Business response
02/06/2023
IN RESPONSE TO THE COMPLAINT BY MR ******, TO SITUATION HAS BEEN IN THE PROCESS OF BEING HANDLED FOR A WHILE NOW AND UNFORTUNETLY IS TAKING LONGER THAN EXPECTED DUE TO A SUPPLY ISSUE. THE JOB HAS 2 COLORS OF QUARTZ SAND IN THE COATING. THE ONE COLOR HAS BEEN AVAILABLE THRU THE MOST OF THE COVID SUPPLY CHAIN ISSUES BUT THE ISSUE IS THE SECOND COLOR. IT WAS CUSTOM AND A SPECIAL ORDER. IT TOOK SERIOUS TIME TO GET IT FINALLY IN AND WHEN IT ARRIVED IT WAS ALREADY AROUND HALLOWEEN LAST YEAR AND TO COLD TO APPLY ON AN OUTDOOR PROJECT FOR PROPER ADHESION. WE HAVE THE 5 BAGS OF CUSTOM COLOR IN OUR SHOP AND ARE WAITING FOR THE WARMER WEATHER TO APPLY IT. OUR SUPPLY CHAIN AS WITH MANY OTHER CONTRACTORS WAS SEVERLY HINDERED IN THE LAST COUPLE YEARS AND STILL IS WITH OTHER PRODUCTS AS WELL. TRYING OUR BEST BUT CANT PERFORM MIRACLES AND HAVE THINGS MAGICALLY DELIVERED. MR ****** AND HIS WIFE ARE SUPER NICE FOLKS AND I WILL TAKE CARE OF THIS ISSUE FOR THEM AS SOON AS IT WARMS UP FOR SURE.
Michael B******
Lead Project Manager
************Customer response
02/12/2023
Better Business Bureau:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
**** ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.