Business ProfileforFlameMaster Chimney Sweep LLC

August 7th, 2023, we contracted *************** to remove an old stove and to install a new wood stove. He required a large *** up front for supplies. He removed the wood stove, took the chimney without asking and made money on it giving it to his metal guy. October 23, scheduled for install of new chimney. (My husband, a friend, my ******* painfully moved the wood stove from garage into our home and set it right in place for install, despite paying him to do that) He showed up on October 23rd and said he was missing a part and it would be here in 2 weeks. He also said his back was bothering him so glad the stove was there. 2 weeks passed and no response on product arrival. Then, about once a week we got a vague message with Demands for a response that he will call us, No calls. Fast forward, The parts should be here and this should be installed. He is not responding to demands to see the tracking number to understand what exact parts are missing and truly when things were ordered. He swears he ordered all the parts August 7th week (when the deposit was paid), but he will not show us the order. Now November 29th and he will not respond to any texts. I just saw 2 complaints on ****** in the last month with the same exact issues. We have demanded a refund minus the work he did do (Removal) and to return our chimney that was taken. He states he will call us but never does. This is both legal and civil at this point. We just want our money back and we will find someone we can trust to do the work. The lack of communication is infuriating. I understand things happen, but the dishonesty and excuses are now leading us to pay electric bills all winter without our wood stove. we live on land and have all the wood we need, and should not have to run heat this winter.. but now, we are out over 5K and the electric bills are up. its going to be well over 7K in damages when this is done. His business needs to come under investigation as clearly I am not alone.