Business ProfileforThe Good Feet Store

So I'm in a lot of pain from working a job that has me on my feet all day. I was afraid if I didn't find a solution and fast, I might have to consider another line of work. Enter The Good Feet Store. The store looks professional - almost like a doctor's office. I am greeted by the sales person and taken into a room to have my arches fitted. Let me just say that the arches work. I am pain free now and couldn't be happier. My complaint is with their sales practice. After I was fitted with 3 sets of arches, two pairs of shoes, 3 inserts to go over the arches, and 3 different types of socks my sales person goes into the back room to figure out how much all of this would cost. When she returned the grand total was almost $2200! yikes! But I'm in pain and want relief. She told me I could use my HSA to pay for everything and I could return anything I didn't wear - I thought for a credit to the credit card they had me open - so I took everything figuring I could return what I didn't want if I had buyer's remorse. So here's the catch. YOU CAN ONLY GET A STORE CREDIT FOR WHAT IS RETURNED. When I returned some of the items, the sales person who took the return OVER INSPECTED EACH ITEM to make sure it hadn't been worn. When she found a small dirt smudge on a compression sock she said she'd have to ask the manager whether or not they would take it back. I was so embarrassed I said not to bother I would keep the sock even though I knew I would never wear it. Going forward I will also be returning two sets of arches as I don't even know why there are 3 sets (each costing $450 - $550) when I've had luck with the most flexible pair they offer. If you decide to go to the store, ask to see an itemized price list and make your decision from that. Don't be oversold like I was. CAVEAT EMPTOR - let the buyer beware!

First and foremost, we are delighted to hear that our arch support systems have provided relief for your discomfort. Alleviating pain and enhancing comfort is at the heart of our mission at The Good Feet Store, and we are pleased to have made a positive impact on her well-being. Regarding the concerns raised about our sales practices, we deeply value our customers and their feedback. It is important to us that all our customers feel comfortable and informed during their shopping experience. Each client thoroughly briefed on our store's return policy during the complimentary demonstration that preceded her purchase. Furthermore, our refund policy is prominently showcased at eye level on our front counter and is re-emphasized when we present the receipt for the customer's initials acknowledging the policy. Upon being notified of this complaint, we promptly reached out to you several times to no avail. We take customer satisfaction seriously and strive to ensure a positive shopping experience for all our customers. We regret that you did not find our resolution satisfactory, despite our efforts to be of assistance. We appreciate the opportunity to address any concerns our customers may have, and we hope this response clarifies the steps we have taken to resolve the matter. We remain committed to providing exceptional service and products to our valued customers. Thank you.