ComplaintsforThe Good Feet Store

• Initial Complaint

  05/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am 81 years old and l have live off of my social security. I was having trouble with my foot and saw the Good Feet Store advertisement on TV and went there to see if they could help me with my foot issue. They assured me if l took there service lit would definitely make my foot better so that l could walk again without pain. The service l was told costs $ 1,701.61 l was also told l had to follow the schedule they gave me for at least 30 days and it would take at least that amount of time or perhaps a little longer to be pain free. As l followed the instructions it seemed my foot was getting worse instead of better so l called them and was again encouraged to keep following the schedule. After a little over the 30th day l took the archers they gave me and tried to return them because my foot had gotten so bad l could hardly walk. I was literally in tears because of the pain. They refused to take back the archers and refund any portion of my **** ****** account.. I was deceived into thinking this was going to help me and instead it made my foot even worse. These insoles are garbage and l feel l deserve to have a full refund This business is using us elderly ones for gain only and could care less if we are suffering when the product does not help us at all.

  Business response

  06/12/2024

  We are sorry to hear about the issues our client has experienced with adjusting to their new supports; we are committed to finding a solution to best support her. It's possible that the client may have inadvertently deviated from the recommended time increments during her adjustment period, which could have contributed to her current concerns. Additionally, even subtle adjustments in size, strength, or style can significantly enhance comfort and effectiveness. During the Free Demo completed at our store by our client on March 25, 2024, our client was told verbally about our Return Policy while still being in the Fitting Room. Once she verbally agreed to our Return Policy, we went to our Point of Sale, where you can see our posted Return Policy, which is visible to everyone that comes into the store (please find the posted Return Policy picture in the attachment). Once the purchase was completed, the specialist reminded the client about our Return Policy and the client acknowledged by writing their initials in the receipt (please find the signed Return Policy in the attachment). We would extend and invitation to the client to re-visit the store, and we can provide further guidance during the adjustment period and assist her in achieving success with her supports.

  Customer response

  06/18/2024

  This is in response to the message I received yesterday concerning The Good Feet Store. Because of my age and never driving to Avon I was offered a ride by a lady in my congregation. This person is Michelle B**** and she was with me the entire time I was being taken care by the sales person who was Jenn B. Jenn completely assured me that if I followed the instructions on the paper I was given I would be totally pain free within 30 days. Instead, as time went on, I continued to follow the exact instructions because I was told I would have some discomfort for awhile after starting the program. However, my foot began to get worse instead of better. When I called them and let them know I was told to continue with the schedule I was given. By the end of the 30 days my pain was so bad I was in tears. I returned to the store again after finding another ride and that was when I learned there was no return policy. The program costs $1,701.61 I put the charge on my **** ****** account with ********* **** with no interest for 12 months. I was never told verbally or otherwise that I could not return the product. I was so convinced this was going to work I even paid $201.61 before the payment was due on my **** ****** account. My balance is now $1,500. On March 25th I also spent $165,00 for the sneakers I would need .I asked them to please credit my **** ****** account for at least $1,200. Even though it didn't work for me I was willing to pay $501.61 for the time they spent with me. However, they would not even take off the $1,200. If you want to contact Michelle B**** her email address is ********************   I have a care giver who can also verify I stuck. with the program as directed .If you need her name I will be happy to provide it, ****** ******

  Business response

  06/20/2024

  Regarding the complaint filed by the client, we stand firmly by our policy and response as outlined in our previous correspondence. We have thoroughly reviewed the situation and remain confident in the actions taken. We're still extending our invitation to the client to return to the store for a review of the adjustment process. It appears there may be a misunderstanding regarding the system's usage during this process, and we're eager to provide clarity and support.

• Initial Complaint

  08/02/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Visited the Good Feet Store to purchase shoes on 6/29/23. Was sold arch supports. Returned 7/2/23 after seeing my Dr who told me my feet are normal and I need knee surgery not arch supports. Was told by store manger to dispute the charge. I did that and on 7/17/23 returned to the store after being denied my dispute. The store manger took my arch supports and Dr note and told me he would call by the end of the day to confirm my refund. I called on 7/19/23 after not receiving a call back. Left a message. On 7/21/23, Joe the manager called me to say that corporate was confirming that my dispute was not accepted and then would finish the refund. I emailed the dispute information from Amex to Joe on 7/21/23 right after the call. I have since followed up by phone and email with no call back. I have left messages with other employees for a return call. I have also not had a response to my emails. So as of today, 8/1/23 The Good Feet Store has my money and the arch system they sold to me for $1701.60

  Business response

  08/30/2023

  Respectfully, we kindly request the closure of this complaint with the Better Business Bureau. The issue under consideration has been successfully resolved, and the refund has been processed. Attached herewith is evidence confirming the deposit of funds into Mrs. ******* account, and the client has verified her agreement with the chosen method of receiving the refund. If further information is required, please do not hesitate to let us know and communicate via email at *******************************.

  Customer response

  08/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩