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Find a Location

Pin Straight has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pin Straight

      125 Wethersfield Rd Berlin, CT 06037-1618

      BBB Accredited Business
    • Pin Straight

      1500 New Britain Ave Hartford, CT 06110

      BBB Accredited Business
    • Upward LLC

      2000 N-38 Cherry Hill, NJ 08002

      BBB Accredited Business

    Business ProfileforPin Straight

    Hair Care
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/12/2023

    Years in Business: 5

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Pin Straight offers hair tools such as straighteners and combs along side different hair care creams, oils and other products.

    Business Details

    This is a multi-location business.

    Find a Location

    Pin Straight has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pin Straight

        125 Wethersfield Rd Berlin, CT 06037-1618

        BBB Accredited Business
      • Pin Straight

        1500 New Britain Ave Hartford, CT 06110

        BBB Accredited Business
      • Upward LLC

        2000 N-38 Cherry Hill, NJ 08002

        BBB Accredited Business
      Headquarters
      125 Wethersfield Rd, Berlin, CT 06037-1618
      BBB File Opened:
      10/28/2019
      Years in Business:
      5
      Business Started:
      1/1/2019
      Business Incorporated:
      1/8/2019
      Accredited Since:
      6/12/2023
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Upward LLC
      Hours of Operation

      Primary

      M:
      11:00 AM - 7:00 PM
      T:
      11:00 AM - 7:00 PM
      W:
      11:00 AM - 7:00 PM
      Th:
      11:00 AM - 7:00 PM
      F:
      11:00 AM - 7:00 PM
      Sa:
      11:00 AM - 7:00 PM
      Su:
      11:00 AM - 6:00 PM
      Business Management
      • Mr. Ido Yarkoni, Owner
      • Mr. Alon Haddad, Owner
      Contact Information

      Principal

      • Mr. Alon Haddad, Owner

      Customer Contact

      • Mr. Alon Haddad, Owner
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/08/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      I went to ********** ****, ****** ******** for some returns and a girl named Emily from the Pin Straight Hot Iron kiosk scammed me by stopping me and offering to do my hair and sell me a hot iron. I told her I did not have any money for one and I already have one, but she insisted, so I let her do a couple strands of hair and made it clear to her that I could not purchase one one at that time. So she said she would give me her card in case I changed my mind. Then she said she liked me so she would give me one for free and asked me what color I wanted, so I said pink. She told me to hold the iron and she would take the picture, so I said ok. Then, she showed me the retail value of the iron was like $300.00 and she did some calculations on her calculator and told me she would sell it to me for $99.00. I told her I did not have the money to purchase the iron and I gave it back to her.
      Read More

      Customer Reviews

      12 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lee K

      1 star

      07/02/2024

      Scam! I was walking through the mall in *** A woman stopped me and sat me down to use a straight iron on my hair. Showed me how to make beautiful curls etc. The price was 390. I told her I absolutely can't spend that on a hair straightener. She then sweet talked me and said, hey because I like you I will sell it to you for 299. I again said no. The product she was using on my hair was amazing but I couldn't spend that. She then wanted to demonstrate on my daughter who was loving this product. She said I feel bad I will drop the price to 199. Again we said no. She said you are my first customer today. I will forgo my commission and give it to you for 99. But it's our secret. I thought ok. That's not too bad and my daughter really wanted it. She also gave us a free comb that sells for 45. So we get home and try it out. It's not even getting hot. The one she used on my hair even had steam. The product did nothing. I found on the internet all these people telling the same story that happened to us. So this company is clearly a scam. Please don't be fooled. Not only does it not work but it's cheaply made and feels like it should cost 10 dollars. There is also no refund just even exchange. Some people have mentioned they weren't at the mall the next day when they tried to return it. Please don't let yourself get sucked into this scam!

      Local BBB

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