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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/08/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I went to ********** ****, ****** ******** for some returns and a girl named Emily from the Pin Straight Hot Iron kiosk scammed me by stopping me and offering to do my hair and sell me a hot iron. I told her I did not have any money for one and I already have one, but she insisted, so I let her do a couple strands of hair and made it clear to her that I could not purchase one one at that time. So she said she would give me her card in case I changed my mind. Then she said she liked me so she would give me one for free and asked me what color I wanted, so I said pink. She told me to hold the iron and she would take the picture, so I said ok. Then, she showed me the retail value of the iron was like $300.00 and she did some calculations on her calculator and told me she would sell it to me for $99.00. I told her I did not have the money to purchase the iron and I gave it back to her.
Business response
04/08/2024
Hello,
We are having difficulties understanding what is your complaint about ? She tried to sell you a product by demonstration you agreed to, and you said no, sound like a normal interaction between a seller and a customer
thanks for visiting us, its ok to say no.
Customer response
04/08/2024
Complaint: ********
I am rejecting this response because:
The sales girl, Emily said she would give me a pin straight flat iron for free, then she tried charging me $99.00 for it after I told her I could not purchase one. That is not a normal sales interaction. You cannot tell someone you are giving them a free item, then try to charge them for it.
Sincerely,
***** ***********Business response
04/08/2024
You must’ve misunderstood.
If you have any more inquires please do so through our customer service team
***********************
thank you
Customer response
04/09/2024
Complaint: ********
I am rejecting this response because:
I did not misunderstand, the sales girl, Emily said she would give me a free Pin Straight Hot Iron and she didn’t. Your company owes me a free pin straight hot iron.
Sincerely,
***** ***********Business response
04/09/2024
Hello,
To whom it may concern,
i am asking to remove this complaint, it is clearly malicious or a joke.
we are working very hard for our reputation and take complaints seriously, but this feels like a competitor or someone who wants to hurt our business made this complaint, and it’s contents are a joke in order to get free stuff without being a customer
thank you
Initial Complaint
01/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This product is not what it claims to be. .poor quality uneven heat tangles hair .Business response
01/21/2024
Hello,
we’re sorry you are experiencing a malfunction with your tool.
Pin Straight is proud to offer a lifetime warranty on all products purchased directly from our authorized vendors.
please bring it back to the store for a free exchange, if you have concerns or want to discuss a different solutionplease contact
***********************
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.