ComplaintsforAcura of Berlin
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Complaint Details
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Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought a used Acura and when I got home I seen there was a dent on it and called back the salesman Adam said he would have the person who does it get back to the next week it has never happened, I believe they took advantage of me and my husband because we are older, he pretended he didn’t know it was thereBusiness response
05/03/2024
Spoke with customer this morning and have their dent scheduled to be repaired Tuesday morning 5/6/2024. Confirmed with customer. Had delay because our dent repair person was on vacationInitial Complaint
04/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took it to get service which my car had engine light on I paid 2,296.23 for what they told me was the problem after I drove the car for 27 mile the light came back out so I went back and they put it on the diagnosis again now they ware saying that is another problem he told me to bring it again if the light come back so again after driving another 27 mike the light came back so I went back and now they are saying they don’t do that job which is replacing the waste gate so I need help because I paid for something that did not needed to be replacedBusiness response
04/26/2022
On April 11, 2022 Ms. ***** brought her 2008 ***** *** in for a Check Engine light diagnosis. Our senior diagnostic technician retrieved DTC (fail code) P0010 (VTC oil control valve malfunction) from the on board computer. Wiring to VTC actuator was good and replacement of the VTC actuator valve was necessary for replacement as well as a torn intake boot (dry rotted). Upon further inspection technician noted broken wires in engine harness as well as a body ground cable. During service the customer agreed to replacement of the harness as well. Once completed, the vehicle was operating normally as designed and without any fail codes returning during the final road test. After vehicle was picked up the client returned later with the check engine light back on (approx. 30 miles). Our technician retrieved a new code stored in system, not previously stored on first visit. Code P2263 (turbo performance malfunction) - troubleshooting this new code showed a failure in the vehicle’s turbo charger. After further discussion with the client they had previously had an aftermarket wastegate installed (not at our facility) that was purchased from **** (as shown by client to the advisor). Acura tech support does not recommend replacing these as they do not fix a turbo malfunction problem. Acura cannot even buy these parts separately. Our technician found the aftermarket waste gate solenoid was stuck open, the technician was able to force close the wastegate with a screw driver, once this was done the check engine light was cleared and would not return. We deem the turbo charger assembly to be a separate fault from the clients initial concern. This concern may have been preexisting which is why they had work previously done on it with the aftermarket components from *****Customer response
04/26/2022
Complaint: ********
I am rejecting this response because: they told me the turbo was on excellent condition and it had a great power my turbo is not the problem and the part that I bought was not aftermarket it was original part but beside that they did not fix the issue all they want to do is charge for more money like replacing the whole turbo for $6000 the reason I took it over to Acura was to get the problem solve not to break my pocket and then have the car back in the condition with all the Lights on.
Sincerely,
******** *****
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.