ComplaintsforS Freda Corp.
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Complaint Details
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Initial Complaint
07/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In April 2021, Daniel Freda began working on a stamped concrete patio around our pool. It was completed in May and we used it thoughout the summer. The following winter, when the snow began to melt, we noticed that the concrete surface of the entire patio was chipping and crumbling. Some areas were much worse than others. We contacted Dan and he put a claim into his insurance. They denied the claim, stating that it was an error in installation that caused the damage, so they would not cover it. We then put the claim into our homeowner's insurance. This claim was also denied because two different experts, an insurance adjuster and an engineer, determined that the damage occured because there was too much water put into the cement when they were pouring it. So, it was an installation error. We reached out to Dan again but he refused to take responsibility for the damage. We also tried to contact his wife, Shannon, who we believe runs the business, to try to peacefully resolve the issue, but Dan would not allow us to speak with her. We have had multiple contractors look at the patio and it needs to be completely torn out and replaced.Customer response
07/12/2022
In April 2021, Daniel Freda from S Freda Corp, began working on a stamped concrete patio around our pool. It was completed in May and we used it thoughout the summer. The following winter, when the snow began to melt, we noticed that the concrete surface of the entire patio was chipping and crumbling. Some areas were much worse than others. We contacted Dan and he put a claim into his insurance. They denied the claim. We then put the claim into our homeowner's insurance. This claim was also denied because two different experts, an insurance adjuster and an engineer, stated that they believed that the damage occured because there was too much water put into the cement when they were pouring it. We reached out to Dan again. He came to take a sample of the concrete to see if the cement mix was responsible for the damage. We never heard back from him about the sample. We tried contacting him again but he refused to take responsibility for the damage and would not speak with us anymore. We also tried contacting Shannon, to try to peacefully resolve the issue, but we could not get in touch with her without going through Dan and he would not put us in touch with her. We have had multiple contractors look at the patio and it needs to be completely torn out and replaced.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.