Customer ReviewsforJP Carroll Roofing

MIKE T Completely satisfied with the job. Would recommend them to anyone looking for a roofer.

I love my new roof, excellent work by JP Carroll Roofing, The roof was just inspected by the town of Hamden and the inspector said, “excellent job done”. If you are looking to get a new roof, call JP Carroll Roofing, very professional and they keep in touch with you throughout the entire process. If I could give them more than five stars, it would be a 10.

Crew was very professional, completed the work that we discussed plus fixed some damaged rafters and sheathing. Everything looks great.

The company is very much a good baseline for business and the people through every conversation good or bad are very appropriate and professional. I had a lot of trouble with the companies they hired though. I expressed to the salesperson that i have a dog and need access to my house at all times; he told me that would not be a problem and it was. Clean-up was never done to the JP's standards (per their representative). I replaced my gutters through them per their recommendation and the old holes were never filled. My biggest problem personally was the damage to my aluminum siding and they offered me a $250 credit even after i showed them video of debris hitting my house. I like the company overall but i feel they fall short when it comes to problem solving. There is new damage to my house and instead of fixing it they simply say "there were some dents before we started so this is the best course of action for us"....key word is "us" as they are focused on their profits over customer satisfaction. Other than repairing 2 window screens none of the other issues ever got resolved. I cautiously recommend them, and would advise anyone to either watch the crews working or find another general contractor to fulfill your work needs. From my experience with them you have to be the on site supervisor because when They called me he told me he was not on site and was not aware of the problems i knew of while at work.

Craig C I'm extremely pleased with the entire process involved in replacing my roof back on 12/13 of this year. The system plus limited warranty provides a level of comfort,as well as piece of mind, that I didn't know existed until it was explained by customer representative, Larry G****** Added to this was the fact that JP Carroll is a factory certified master elite roofing contractor. This process requires additional education that only a select few roofing contractors can state when advertising. Armed with this knowledge,as well as a very competitive estimate, I had no issues in eventually choosing JP Carroll as my roofing contractor. Thank you, to all involved, for a job well done!!