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Complaint Details
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Initial Complaint
12/20/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Paid deposit of $8000 for fence installation. Told 3-4 weeks. It has been 7 weeks. I have contacted salesman many times always “soon” Given upCustomer response
12/22/2023
The business, ATLAS OUTDOORS, told me that they will only return the $8000 deposit if I remove negative ****** review. I did so, and informed them of that and accepted their offer to return my money as I met their condition. Then they are put additional conditions regarding my never posting a negative review anywhere in order to get my money back.
Isn't blackmail against the law?.
Business response
01/23/2024
We have already released a reimbursement to Mrs. *****.
We immediately removed the fence installed and raked over the disrupted areas on December 22nd.
This should certainly provide a satisfactory resolution to this matter.
Customer response
01/31/2024
I only got my deposit returned when i agreed to remove my negative review of the company and was blackmailed into agreeing to not post any other negative reviews.
according to the State, extortion is against the law and i can publish the truthInitial Complaint
06/30/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
An Atlas employee caused significant damage to my masonry wall in my back yard while installing the fence September 2021. We contacted the company to inform them of the damage to our property and it was assessed and agreed that a credit of $1,800 would be issued or the damage would be repaired. To this day, the damage was not repaired. Instead, an unauthorized and unannounced charge of $1,800 was made on our credit card today, June 29,2022, almost one year later!! (see the picture below). We called them multiple times today as soon as we noticed the charges to ask the company why we were charged and no one answered or called back. It was already a hassle to get them to install our fence (it took almost 4 months) as there is virtually little to no communication with them but now no notice before a charge such as this?? Completely unprofessional and wrong! If anything, I am owed that $1,800+ for the damages as well as the time and inconvenience that I have to go through with them! I am owed that money as of today, $1,800+!! Credit card fees, interest as well as time making phone calls to credit card companies! Not to mention that my back yard and fence looks terrible! The fence came out crooked (see photo). It should be discounted further just due to this!! They told me last year that there was nothing that they could do!! No one should have to go through this!Business response
07/29/2022
We do not agree with the statements presented by this customer and we are working to resolve the issue through various resources. Thank you
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.