Customer ReviewsforPremier Kia

I had a car with minor bumper damage that was getting repaired out of pocket and I received an estimate for the job and parts; 2 separate pieces of paper. I went along with it and accepted the job. I was then told by Dan (Service Advisor) the labor costs included the small paint job that needed to be done on some of the parts. When the time came for the job (which took a 2 month wait), they avoided giving me a loaner vehicle for the 2 days it took repair, (which was entirely due to mistakes they made). They lie by saying they don’t have one available, as that’s the same explanation they gave me 2 months prior, when I asked way ahead of time. (almost as if they have a crystal ball or something… hmmm) Here’s where it gets criminal: Only until AFTER the job was done, did they mention the paint job was separate from the labor! I was charged an extra $1,200 for the paint on top of the $1,200 labor costs that was included in the estimate!! When I explained my frustration of this unpleasant surprise over the phone to Jeff Irzyk, the manager, he showed no remorse and doubled down on it with a condescending attitude throughout the whole time. Jeff actually said to me: “Can I tell you something? next time, you shouldn’t hit somebody’s car.” That’s how Jeff responds to a customer spending thousands of dollars in his place of business and getting blindsided by a surprise fee of $1,200. Great guy, am I right? A simple job that realistically would cost no more than $1,000 labor at any reputable body shop was fluffed up to about $3,000 in labor and done so in a reprehensible and illegal way. Takeways: - False advertising about loaner vehicles. - No reimbursement on a 30 minute $200 diagnosis, even though the several thousand dollar repair was agreed upon the same day of diagnosis - Surprise costs after service that will near exceed 100% of the original cost estimate, and we aren’t talking supplemental damage. I repeat, NOT supplemental.

Mr. ****Your review is wildly unfair. Your vehicle was impacted by another party. You made the decision to bring your vehicle to us and not go through insurance - rather, accommodating the driver that impacted you by having him pay directly. Our company emphatically advised you to go through insurance. You made the decision not to - and, to that end, this matter became far more convoluted then it had to be. The vehicle had both visible and non-visible damage. Obviously, the non-visible damage is only seen when the vehicle is taken apart. Much like any other body shop claim - there is an initial estimate and a supplement once the vehicle is taken apart. This is just the same. For some reason, your refusal to engage the insurance company for the person that impacted you - caused this matter to be challenging and our company did our best to accommodate you.

I am very upset with this dealer they didn’t have any problem taken my 48000.00 now there is a few issues with my 2023 Kia telluride from charging me for the extra warranty that I said I did not want two times I went home looked at paperwork they charged me for it and now I’ve been waiting four months still have not been refunded I keep calling and no one seems to know what to say to me My other issue is my car was two months old and air condition didn’t work brought it to service Dept. They kept my car four days and they told me it was self inflicted a rock punctured the condenser I had to put a claim into my insurance company 1700.00 which I thought was rediciulous I’ve watch a commercial on tv showing a telluride driving threw a mountain and water and mud this car was made for rugged driving which I don’t do I just drive local I am just behond upset this is just terrible I insisted on talking to the owner and he told me not to have my car serviced through his dealership anymore I would think really is this the way a owner of a dealership should address these issues I will never recommend this dealership ever

Dear *** ******* We do disagree with this review - as, we provided to you detailed information on the documentation that you signed during the pickup of the vehicle. Our company has been a full disclosure organization since our inception more than 24 years ago. The vehicle damage that you refer to was caused by road debris and was not covered under the factory warranty. We spent a considerable amount of time reviewing this with your husband at the time - and, reviewed what would be a matter for warranty and what would not. There was the option at the time of you involving your insurance company in this matter too.

DO NOT TAKE YOUR CAR TO THIS KIA. Communication skills are poor, they give you misinformation, and they do not complete the job they are required to do. I not only purchase my vehicle from here, but I also had to take my vehicle to get serviced here. One of the cylinders went bad in my vehicle on Jan 18, 2022. My vehicle was not returned to me until Feb 24, 2022, During the time the dealership had my vehicle I was informed that all loaner cars were being used, which was annoying, but I figured it out. What was terrible was that I kept having to call for updates. 2 weeks went by and there was no update. That is ridiculous, furthermore that I had to call the warranty company and verify that the dealership was in contact with them to setup appointments for an agent to look at the vehicle, but to make sure that the work was being done in order to repair the vehicle. No timeline ever given, nor did I get callbacks when I was told I would. This has been the worst experience at a dealership I have ever had and I have lived in 5 different states. Furthermore, when my vehicle was returned it had oil, it was low on engine coolant and break fluid and when I dropped my vehicle, this was not the state of it. I am just appalled at the level of customer service offered at the service department and I would never recommend anyone going there. Being lied to and then trying to be swindled is not something anyone expects when going to an authorized dealer. There is so much more to this story that I could add but I am running our of space.

*** ******** It is disappointing to see your review after all that we have done for you. Your vehicle was towed into our company with a check engine light, lack of acceleration and a shake. We immediately proceeded to diagnose this matter and pulled code PO304 - cylinder 4 missfire. We removed t he plugs and found them oil soaked and with oil deposits. We performed a compression test and we found 0 compression in cylinder #4. We tore the engine down found that the exhaust valve has a large hole in it - and, a very deep gouge in the cylinder wall. The short block required replacement. We called your extended warranty company and, after multiple visits to our dealership - and, declinations to cover - they finally decided to cover the engine repair. At the end of the repair - you were responsible for only $163.77 on a nearly $7,000 repair. As you know from a review of your own cell phone - our company kept you updated by phone, met with your parents when they stopped in and, sent you more than 15 text messages to you updating you and communicating with you throughout this process. At no time did you go 2 weeks without an update. You were kept up to date the entire time. Simply review your cell phone to see the calls and text messages and you will know this to be true. Once the repair was authorized by your extended warranty company - we ordered all of the parts - and, they were approximately 1 1/2 weeks out. To save time, we sent the heads to the machine shop to have them repaired pending receipt of the parts. Upon the receipt of the parts - your engine was put back together - tested and made available to pick up. Our process was transparent. We provided you each and every claim number - and, even texted you with those updates - and, we have those texts on record. As for your maintenance items - simply look back at previous recommendations by our company. You have only been to our dealership 5 times since your ownership of the vehicle - and in over 60,000 miles of driving. If you look back at the repair order dating back to March, 2021 - we recommended service items (including your brake fluid ) and you declined items. You continued to decline items in subsequent services. It is unfortunate that you were unable to be at our dealership to pick up the car. You sent your parents. All of these items were reviewed with them at the time of pickup. We are disappointed by this unfair review and, stand behind our service level and our work quality.