Business ProfileforPremier Subaru, LLC

On Wednesday, 8/23/22, my fiance and I tried to buy a car from Premier Subaru that was listed on their website but not ready for sale due to the fact that it was still going through their inspection process. We were first told this process could take a month but were quickly told by another salesman that the car was almost done and would be available for us to purchase tonight or the following morning. We tried to put a down payment on the vehicle to prevent anyone else from purchasing but the salespeople would simply not allow this. There was also sexist comments made to my wife about how, "car buying is a man's activity, woman can just come along" and "this cleaner will get your lipstick right out of the seats" which were unnecessary and off-putting by the sales staff. The next morning, I called the dealership to ask about the car's availability. I was now being told that the car won't be ready until this afternoon or in the next couple of days. Unfortunately we were scheduled to work the next few days so we were now scared of losing the car once it was available. I called the dealership that afternoon and was forced to leave a voicemail this time. My fiance followed with a call and the manager, Rick, spoke with her for the first time. When we asked if the car would be available for down payment this evening, Rick said no. At this point, we were unhappy customers who reached a boiling point from being told different things about a car's availability and my fiance lashed out on the phone. Rick's solution to customers who were unhappy with the way the staff treated us, was to decide that he was not going to sell us the vehicle now. I called back and asked about forms of down payment. Rick replied angrily, "I already told your wife I'm never selling her a car." I calmly conversed with him for 40 minutes about how we are upset because his staff has been all over the place. This man took no responsibility and stood by the decision to not sell us a car.