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ComplaintsforOld Glory Stores
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Complaint Details
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Initial Complaint
12/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a hoodie from this company for a Christmas gift for my spouse. I recieved the wrong item and contacted the company via email. I offered to purchase the wrong item as well as have them send the correct item I paid for. They said sorry were out of the item and said they issued a refund. Well I ended up washing the item I recieved so my husband could wear it since I said I'd purchase it. I got it out of the washing machine and the zipper was broken. I contacted them about this issue as well. And asked for a receipt for the refund. After several request for a receipt of refund and rude responses from this company I still have not recieved a receipt or a refund. My first email to them was on 12/8/22 they have just stopped responding to me and I need to know how to go about getting my refund. So I now have a hoodie I didn't order that has a broken zipper. And I'm out $48
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.