ComplaintsforGuarantee Approval Motors Corp

• Initial Complaint

  02/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a vehicle with Guarantee Approval Motors on January 10,2023, I was informed that in order to take the vehicle I had to pay for registration. When I went to pick up my vehicle a week later, I received all documents that stated the vehicle was registered. However, during a traffic stop I was pulled over for operating an unregistered vehicle. Which resulted in the vehicle being towed and my insurance being dropped.

  Business response

  02/10/2023

  to whom it may concern: 
  2015 **** ******* was registered  on 1/17/2023. The car was delivered to the customer on 1/17/2023. The registration was never canceled or suspended since the car was delivered. attached is a copy of the original registration dated 1/17/2023. also attached is a copy of the registration document showing active from the *** website printed on 2/10/2023 at 5:30 pm eastern. Also attached a printout from dealer track as of 2/10/2023 5:23 pm showing the car is active in the *** system and has been since the date of registration . if any further documents needed please let me know. 
  Thanks 
  Mohamed E********* 

• Initial Complaint

  10/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On June 30, 2022, I had purchased a vehicle from this dealership, personal I feel that Mr. M****r took advantage of me because I was paying cash. I did ask for my money back during his warranty period because there was so much issues with this car, he told me all he had to do is sell me a car that was running, he was not entitle to give me back my money, as to date he still refuses to give me any receipts for any work that he has done on the car when I made complaints. I do have a new attorney and he said that he sent Mr. M**** a fax, but he hasn't responded to the fax. I am hoping that you can help. Thank you. See attachments

• Initial Complaint

  09/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 10,2022 I went to guarantee approval motors in *********** ** looking to buy a used car. I saw a ****** ****** that they had for sale and set up an appointment to purchase the car. I gave a $3000.00 cash deposit towards the car, set up car insurance. Ect. That same day the A.C stopped working and Chris said they would fix it. There was no ride home so the whole day was spent at the dealership from 10am-6pm and the part never came. That evening because there was no way to get home the car was driven to ******* which is an hour away and when the destination was reached all the lights on the dashboard were flashing (Check engine light, Tire pressure light, and 3 others. I went to ******** **** ***** ** ******** ** where a mechanic told me to return the car as the transmission and brakes were not safe. I kept the car for 5 days as I had to work and was unable to take time off. On 8/16 I was able to drop care off again as Chris said the car would be taken care of. Again, the day passed, and I was not able to take the car. As of now 9/2 I still do not have the car in my possession. I called to get my deposit back and cancel everything because again I never received the car. Chris became very rude and told me the car is yours and whether I have it in my possession or not deposits made are final and non-refundable. I would understand if the car was in my possession or if I drove it for more than a few hours, but the car continues to be in ********** and is still not safe to drive. I need a car ASAP and guarantee motors is basically forcing me to keep this car that again is not in my possession because I cannot get my money back. I still have no idea when the car would be ready, and Chris has been so rude and disrespectful to me that I don't know what else to do.

  Business response

  09/16/2022

  On August 5, 2022 the father of Ms. *****' children came in looking for a minivan he could use for his business to replace an older **** ********* van with extreme rust and high mileage, while having a vehicle for their child The gentleman named ****** came down to view the vehicle, test drive and put the down payment of $3,000.00 to secure the vehicle and obtain financing. Ms. ***** came to the dealership the next day and worked with one of my sales assistants, providing everything needed to obtain financing. Ms. ***** never was demonstrated the vehicle. No service or warning lights were on. The air-conditioning was blowing cold. The vehicle had no stored codes and exhibited no signs of malfunction with the exception of the drivers door master switch which was ordered right after the deposit was made. The switch was installed on 8/6/2022. Ms. ***** signed and took physical delivery of the vehicle on 8/9/2022 (see attachment one). These are the two beginning inconsistencies' in this complaint. On the delivery date Ms. *****' acquaintance called me directly to inform me the air conditioning stopped working. I cleared a bay and had him bring the vehicle in the next day to be serviced. ****** came in and was offered an **** ride home, and offered a ride by one of our porters and declined stating he needed the vehicle. The concern was diagnosed and the solenoids for AC compressor needed to be replaced. The failure in an eleven year old vehicle caused the air-conditioning to blow warm. The part was ordered and very difficult to get in one day with the season and supply chain issues. On numerous occasions ****** was offered a ride home and declined. The time it took to receive the part it arrived after five and was not the proper fit. ****** received a heartfelt apology and took the vehicle home and we rescheduled the appointment once the proper part came in. Ms. ***** never returned with the vehicle or provided any documentation from Brothers Auto Sales. ****** came in and the vehicle had concerns that it did not have prior to being sent to another used car dealership. The rotors were warped in the front but the same pads, and same thickness were on the vehicle. All vehicles are given a thorough inspection and the front brake rotors were new, the pads had 8mm of thickness (10mm) new. The flashing light was caused by tire pressure monitoring system having the main sensor needing replacement which was done at no charge on an as is vehicle. The Check engine light was never on prior to the vehicle being brought to another dealership service facility. The check engine light was from the solenoids around the transmission torque converter and only affected the reverse gear uphill. The three warning lights remaining are all part of the ABS speed sensor which shows the type of wear caused my overloading the van and driving over rough roads. Ms. *****, brothers auto sales committed cyber libel and slander by stating in a public BBB complaint that the vehicle was not safe to drive yet released the vehicle to the customer allowing them to drive it in to us for repair. State of ** law dictates that in the event a motor vehicle in a service facility is deemed unsafe, not road worthy that the vehicle must be towed or flat bedded off the lot. The customer can decline service and have to sign a waiver of liability. Once again ****** was sent up driving the vehicle deemed un roadworthy. He was offered courtesy transportation in the form of a 2015 GMC Acadia SLT and declined. Ms. ***** claims she called in for a refund of deposit and not taking physical delivery. That's a very bold statement since the finance company Western Funding does customer interview where they contact the customer and on a recorded line ask them about the vehicle, equipment, condition, financial terms, and if the vehicle is in the customer's possession, exposing another false claim made against myself and the dealership. When Ms. ***** called me asking for a refund I explained the vehicle is registered the repairs can be done in a timely manner and I asked her if she wanted the van delivered to her home or picked up once everything was repaired to dealership standard. I politely reminded her that she cannot simply return a vehicle under CT law once it is registered. I once again offered a loaner which was declined. Ms. ***** called Western Funding the next day stating she was not making her first payment, invalidating the warranty and making the repairs Guarantee Approval Motors responsibility on a vehicle that was sold AS IS. No warranty expressed written or implied. My understanding is the dealership who deemed the ****** ****** unsafe to drive yet allowed the customer to drive it to us sold them a vehicle. We are a very reputable family owned dealership with a growing reputation for quality and customer service. My Sales Assistant and I have been in contact with Ms. ***** and have set numerous appointments to come in or have a phone conference to resolve this issue in a fair and amicable manner. We are growing, serving the community and we do not want our customers to have a bad experience. The same time we shouldn't be publicly slandered in a open BBB complaint when our goal was to accommodate and resolve the mechanical issues. Ms. ***** is coming close to a first payment default. I do not want to negatively impact her credit and offer to unwind the deal and against written and stated policy refund the down payment. That's the level of customer commitment we show. I ask as a growing small business with reviews and reputation management being so important that Ms. ***** retract her slanderous, libel and provable misstatements about myself and the dealership. My goal is to resolve this matter amicably in a timely fashion. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩