Business ProfileforVIP Wash & Lube

**** ******** *** ******* *** **** ********* ** ***** ###-###-#### A situation that occurred May 21, 2024 at the VIP Wash and Lube located at *** ******* *** **** ********* ***********. I arrived around the late afternoon into the early evening hours. I exited my vehicle and thereafter, one of your employees entered my vehicle and began to service it. My vehicle is a white 2018 **** ***** ******** bearing. A short time later I observed my vehicle coming out of the car wash and the windshield wipers were activated. At this time, I then observed manager Luis enter my vehicle and the windshield wipers stopped. Shortly after my vehicle was parked in a place that was out of the norm and further away from where cars are usually parked after servicing. At this time, I realized the windshield activation lever that is attached to the steering column was damaged and pulled off. Manager Luis then placed the lever back on the steering column, but it was never properly fixed. My husband attempted to fix the issue but instead he cut my hand to the extent of needed stitches. Several days later my husband returned to speak to Manager Luis. He stated that he spoke to his supervisor, and nothing could be done. I brought my vehicle to ****** ********* ****** **** *** *** located at *** * **** ****** ** *** ******** **. I was informed that lever was no longer functional and will need to purchase the entire steering column as it comes in a one-piece assembly with the windshield wiper lever. This part cost me a total of $566.85 which I purchased on June 6, 2024. This does not include the cost of labor which at the time of this letter being written, the part has not been installed yet. My husband returned to the VIP Wash and Lube again on June 6, 2024 to again attempt to rectify this issue and was told once again by manager Luis that nothing could be done. Manager Luis was reluctant to give me information in regard to his supervisor.