ComplaintsforCasey Electric, LLC
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Complaint Details
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Initial Complaint
09/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Purchased a whole house generator, with fuse box upgrade, including installation and set up and running it. The fuse box was upgraded. The generator was installed. The propane is connected. We have waited over 3 months with little to no response from the company on installing the battery that we paid for as part of the complete purchase package. Right now we have a useless $20,000 investment sitting in our yard. Without the battery and final set up we can not use the generator. We have paid for it and they just keep ignoring our texts or calls or we get a quick let me check on it and then never hear from them.Customer response
09/15/2023
On the day you reached out to the coming my behalf they texted. They apologized for not completing the job and today 9/15/23 they sent an electrician out to install the battery and do the test run. My generator that I paid $20,000 is finally operational. But I would like to note that we were getting nowhere with this company until you stepped in, thank you for being there to protect the consumers. BTW… the crew who came out was polite and apologized for the delay even though it was not his fault.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.