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Complaint Details
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Initial Complaint
02/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Dear Sirs: On 2-19-2021 Northeast Generator came to repair my generator. After some time (maybe about 1 to 2 hours) the repairman said he could do nothing and said a new electrical line had to be run from the generator (which is outside) to the transfer switch (which is inside). He quickly recommended an electrician to do the work. I didn't want to spend the money right at that time, something didn't feel right. Soon after I had some other electrical work done, when this new work was completed, I asked the electrician to look at my generator. I explained the problem. He said maybe there was a break in the line. He went to the next junction box ( about 8 feet away) and took the cover off and 2 wire nuts fell to the floor. He reconnected the 2 wires and THE PROBLEM WAS SOLVED.Business response
02/16/2022
Hi Tom,
I took a look at the desired settlement and the only thing listed is billing adjustment. I took a look and you currently have a zero balance.
would you mind elaborating on what you mean by "billing adjustment"?
thank you!
Initial Complaint
11/09/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
My Generator was delivered with every panel dented and scratched. No communication on when they will come out and replace the panels. It should have never been delivered in the shape it was in. The panels that were damaged were just dropped off behind my house with no notification. They must be expecting the homeowner to do the replacement of these panels which requires two sets of hands and to take the whole thing apart. I do not see how this is fixing the problem that the unit should not have been delivered damaged. This was a $6,000 purchaseBusiness response
12/21/2021
I am confirming that this complaint was resolved to great satisfactionCustomer response
12/21/2021
****** **** ******** ************************ ***** ******** ******** *** **** **** ** *** ********** *********************** *** ******************************* ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* ********* *********** ****Hello,
I am confirming that this complaint was resolved to great satisfaction. Please confirm receipt of this communication.
Thanks,
**** ********
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Contact Information
625 John St
Bridgeport, CT 06604-3929
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.