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Complaint Details
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Initial Complaint
08/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased new class B motorhome June 1,2023. Immediately returned for faucet replacement and detailing. Neither addressed. Returned again for above and refrigerator not working. Detail product not used as promised on overhang, faucets replaced and after 2 plus weeks fridge still not working on propane. Already missed two planned trips, picked up unit for tour of *********. Fresh water tank self drained..pipe not attached to tank, and black holding tank let go…DRAINED in restaurant parking lot. Two cabinet doors do not close properly and one drawer had to be rebuilt. Sink cover does not fit. Rear backup light does not work. Had fresh water tank and fridge repaired in ****** by RV tech, now manufacturer declines payment under warranty.
Business response
10/05/2023
Hi *******,
I spoke to ****** ***** and we have assisted her to the best of our ability with what she’s looking to do. She has appointments set up with the Manufacture to get her coach fixed with them. In the event she runs into a snag, We will continue to offer her guidance with the manufacture to ensure her coach gets fixed. We have agreed to compensate her half of the money she paid for the services the Thor would not cover.
.
Any question’s please call me at ###-###-####
Sincerely,
Victor B****
General Manager
Crowley RV Center
Customer response
10/13/2023
Please reopen case, problem not resolved, have not received agreed upon payment from Crowley.
* *****
Business response
11/09/2023
I spoke to ****** ***** about a week ago and we have resubmitted the $250.0 check that is owed to her. We've also come to the agreement to have us help her fix the issues that she has been having with her coach. It is my understanding she will be dropping it off to us sometime next week. If you have any questions please feel free to call me at ###-###-####
Initial Complaint
11/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a used ***** * ****** *an with 10500 miles for $120,000. I have had the van for one month. During this time it has been back in for repairs twice. This past time they have had it for over one week. Both times they are reporting that the problem is due to corroded wires. The mechanic told me that he has never seen so much corrosion on a vehicle of this age and said it looks like it was submerged in the ocean for a period of time. I am nervous about driving and sleeping in a vehicle that has such damage and could potentially cause a breakdown and or fire.Business response
02/10/2023
Hi Stew,
This email is in reference to ***** ******* ***** bought a motorhome from us in which did run into some challenges with the battery system. The service team worked with the manufacturer and resolved the issue. The unit was tested extensively and was picked up by ***** 3 weeks ago.
As of this moment we have not heard of any issues or complaints. If you have any questions please feel free to call me at ************
Sincerely,
Victor B****
General Manager
Crowley RV Center
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.