ComplaintsforPortionPro
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Complaint Details
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Initial Complaint
12/15/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a cat feeder about 2 years ago as I have 2 cats and one of them loves eating and gained some weight. I purchased the Portionpro Automatic pet feeder (> $200) that uses a tag system to allow only one cat in the household to access the food. The tags are advertised to need replacement about once a year. My tag never worked more than 4 months. The tags are always out of stock, it takes months before we can order one ... meanwhile we can not use the feeder. During those months, my foody cat gained 3 kilos. I'm a veterinarian specialist in Emergency and critical care in a Veterinary Teaching Hospital. I know really well the effect of obesity on the life quality of our pets as well as the higher risk of diseases like diabetes or infection associated with it. I have contacted the customer service of this company to discuss my concerns and request refund of this feeder that I can't reliably use. The customer service did not show any guilt or concern regarding the fact that people can not use the feeders they sell > $200. I would appreciate you to help me in getting a refund for this feeder, so that I can purchase an other brand feeder and control my cat weight. If by any means you are able to report false information provided by the company as well as their unreliability to the consumers, it would be great. Consumer spend a lot of money on those feeders because they are concerned about their pets' health ... obviously this is the last concern for this company. Thank you very much ! *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.