![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforOGS Technologies Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My name is ******** ********, ********* ** ****** ** ******** *****. based in ****. I have been a long term client of OGS Technologies Inc (********* *******), placing several orders since 2013. In November 2022, I placed an order to their International Sales Rep Mr. Chris K***** with email *******************. I never heard back until January 2023 when I followed up with him receiving a purchase order confirmation and the bank account where to submit payment. I paid but it didn't go through. I notified Mr. K***** and he provided a second bank account and this time, the amount of USD$14,420 plus bank fees went through. I then asked when my freight forwarder could pick up the order, however Mr. K***** stated they never received the funds and that the email I received came from a different domain (********************). OGS Technologies also accused me of being hacked and would not take any responsibility. My IT team has confirmed that my computer has no malware or viruses. Therefore, it is OGS Technologies' responsibility to investigate how their employees are being domain/email spoofed or find out if their employee is committing this crime under their name. I demand that OGS Technologies take action and accountability and either submit an investigation with *** ***, refund me or send me the products I paid for. I trust that Mr. Sal G****** Vice President of OGS Technologies, will take immediate action to resolve the discrimination against myself and my company. I have been a loyal customer and never expected to receive an evasive response from them: "It is not our problem", their own words. It is very suspicious that both purchase orders received from the "so called" hacker/scammer and Mr. K***** look exactly the same. I look forward to hearing from the Better Business Bureau. Sincerely ******** ********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.