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Trueform Running has 1 locations, listed below.

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    Business ProfileforTrueform Running

    Exercise Machines

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8 Inspiration Lane, Chester, CT 06412
    BBB File Opened:
    1/6/2022
    Business Management
    • Mr. Kevin Leahy, Customer Contact
    Contact Information

    Customer Contact

    • Mr. Kevin Leahy, Customer Contact

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/08/2024

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    On Jan 6 2024, I purchased a treadmill from this company for $3751.61. The delivery time was marked clearly on the website as 6 weeks. 6 weeks went by and no note of the treadmill or any delays were provided. I inquired and I was told the treadmill was delayed. I asked there to be an update of any future delays. The seller suggested a percentage refund for the inconvenience. I messaged the seller back at the time I was supposed to receive the treadmill (per our last conversation). I had received no news of any delays so I assumed it was on its way. The seller tells me again that the treadmill has been delayed. I ask, once more, to update me of any delays if this happens again. The seller offers another minor refund for the inconvenience. Finally, no news of the treadmill during the time it was expected to arrive per my previous conversation with seller. Seller once more says the treadmill was delayed. I would, again, have received no knowledge of the delay unless I hadn't reached out. This is an expensive treadmill on the market for our home use purposes. Seller has been negligent to provide updates, has provided false estimates, and has made minimal effort to alleviate the problem. I would like either fair resolution for waiting over 3 months for this treadmill or some sort of disciplinary action taken against this company for bad business procedures.

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB Serving Connecticut

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