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ComplaintsforMcDonald's
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On 10/6/23 my partner and I stopped in this location to grab lunch. We ordered 1 double cheeseburger with no onions and one with extra pickles and *** *** sauce, fries and ****** with no ice. As I wanted to use the mobile app the woman at registered sucked her teeth and acted like we were trying to make things complicated and became very rude. We waited and she tossed the food in a bag after saying we are eating in and gave us a soda with ice. When checked food it was wrong and soda was flat so went to inform them. The manager came to speak to me and said "what's the issue" in a rude attitude. I told her and just said I only needed one fixed and soda was flat. She got the food and gave me soda with ice again. As I was walking away, she began to speak to her staff in Spanish saying "these white people always complain" little did she know I speak Spanish and replied back stating "be careful people may understand you" in Spanish and she looked like a deer in headlights. As we tasted soda again it was flat and when we looked over they had 2 liter bottles un capped with flies landing on them using them to serve guests. I contacted corporate who said would forward to franchisee but no response. On Oct 17 I reached out again to get same answer. Still nothing. I am.disrepsected by paying for food that was unacceptable and to be treated to and talked the way she did in Spanish thinking no one understands as a sign of disrespect and still haven't heard from anyone.Business response
11/09/2023
Good Evening!
This is Maria , I have received the complaint letter thru mail today. This is to inform you that we already rectify the issue with *** ******* *****, I called him and sincerely apologized about the bad experience he have with our store. He said he’s glad that finally someone reach out to him about the issue. We agreed that we will send the reimbursement in form of gift card that will be mailed to his address.
Thank you.
Maria D***
Store Manager
Customer response
11/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.