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Find a Location

New England Graphic Solutions, LLC has 1 locations, listed below.

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    Business ProfileforNew England Graphic Solutions, LLC

    Graphic Designer
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/24/2023

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    New England Graphic Solutions LLC creates decals for motorsports. 

    Business Details

    Location of This Business
    24 Senator Dr, Cromwell, CT 06416-1659
    BBB File Opened:
    4/14/2023
    Years in Business:
    6
    Business Started:
    6/1/2018
    Business Incorporated:
    6/1/2018
    Accredited Since:
    4/24/2023
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Nicholas J. Painchaud, Managing Member
    Contact Information

    Principal

    • Mr. Nicholas J. Painchaud, Managing Member

    Customer Contact

    • Mr. Nicholas J. Painchaud, Managing Member
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/05/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    I paid New England Graphic Solutions to make a graphics kit for my ***. What I got was not what the rendering Nick provided me with showed. There was a handful of pieces printed white instead of black, and a few pieces missing entirely. New England Graphic offered to re-print the missing/wrong pieces for me, great! Unfortunately months and months went by. Nick kept reassuring me they would be done “next week”. Meanwhile his social media shows him printing all sorts of new kits. It ended with him essentially telling me I’ll never see my corrected graphics. At this point I’d rather get my money back and pay another company to make me a new set than to use anything made by this company. There’s are dozens of others with the same exact story… N.E.G. Does not care if they deliver on what they sell. As long as they are paid, they don’t care about you.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jake P

    1 star

    04/18/2023

    This company is a nightmare. My experience; The graphics looked good on the proofs and renders. I was excited to get a nice set of “custom graphics.” I received them and was instantly let down. Not only did my vinyl not even almost line up like the render, but it came out of their packaged box all scratched to hell. I messaged Nick about these issues and his responses were “oh the machine malfunctioned” and “they’re jetski graphics, they will get scratched anyway” He told me he would send me a fixed set; it’s been 17 months and I haven’t received them. (Now 19 months) I installed the graphics because after what I heard from people, I had little to no hope that I would receive a revised set, which I didn’t. My very first ride, not even an hour on the water, and my graphics had completely delaminated. The clear vinyl had completely separated from the colored portion, I immediately took photos and documented it, which I sent to nick. These issues weren’t resolved. I have since reached out to him and have tried to resolve these issues before leaving a review, which clearly he wasn’t interested in making right. He will happily take your money and then leave you high and dry, he is a scam artist. ….. I originally wrote this review back in January. It is now march. Not even 24 hours after posting my review, Nick was reaching out to me claiming that he was going to fix my graphics kit and send it to me with in 2 weeks. And I’m the moron who fell for his empty promises once again. Ironic that as soon as I post a review bringing his terrible antics and practices to light, he magically finds time to deal with me. Well as you can guess that was 2 months ago and over reached out to him on multiple occasions. All while he created one excuse after another. Deep down I knew I was never going to see a resolution. The ONLY thing Nick Painchuad can do quickly and efficiently is run his mouth. Please do not waste your time, money and stress on this guy, you will regret it.

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