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ComplaintsforMadison Ashley USA, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
on 3/18/2024 i was charged $119.61 for a membership that i never agreed to. I immediately contacted the company to cancel and get a full refund to no avail. i've messaged multiple times with no resolution. as i asked from the beginning i want a full refund!Initial Complaint
08/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered 2 necklaces on May 23, 2022. I have not received my order yet. They did charge my checking account.Initial Complaint
06/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I created an account and start using the asleymadison.com service but realized that this is a scam. I asked the owner team to close my account and stop charges against my credit card but this never happened. They require a written request to close an account but never provided an address. They continue charging my cc even though I am not using their service. I would like to get reimbursed for the months since Feb 2022if that is possible. Thank you ***** *****Initial Complaint
04/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchased a "Tropical Conch Necklace" on 3/15/22 and was paid through *** **** Recieved nothing as of 4/5/22. Have called and left messages and emailed the support lines daily with no response. Now email says the the email address is not valid. Left messages on their phone mail. Basically told them I have begged for any kind of update.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.