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Find a Location

Eastern Account System of Connecticut, Inc. has 1 locations, listed below.

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    Business ProfileforEastern Account System of Connecticut, Inc.

    Collections Agencies

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    304 complaints closed in last 3 years

    119 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Eastern Account System of Connecticut Inc provides collection services on delinquent accounts for hospitals, medical practices, utilities and cable companies.

    Business Details

    Location of This Business
    111 Park Ridge Rd, Brookfield, CT 06804-3981
    BBB File Opened:
    7/8/1997
    Years in Business:
    31
    Business Started:
    10/2/1992
    Business Incorporated:
    10/22/1992
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Eastern Account System
    Business Management
    • Mr. Joseph P. Courtney Jr., President
    • Mr. Steve Zank, Vice President
    Contact Information

    Principal

    • Mr. Joseph P. Courtney Jr., President
    Additional Contact Information

    Fax Numbers

    • (203) 426-9630
      Primary Fax

    Industry Tip

    BBB Tip: Understand consumer rights when it comes to debt collection

    Customer Complaints

    304 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/22/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    March 2024 I proceeded to the local ******* svc office in **** ******* ** to return their internet modem & request a final itemized bill. Their equipment was returned and agreement for the final itemized bill was secured. A receipt reflecting retuned equipment and invoice agreement was procured at the moment. Seven weeks later & several calls after the bill arrived via ****. As suspected the invoice WAS NOT ITEMIZED AS REQUESTED & AGREED. The bill arrived reflecting an amount 3 times the normal svc charges. I immediately called ******* and advised them that I did not receive the itemized invoice as agreed. They stated invoices are not sent via **** when they just sent the incorrect one via ****. I called several times for the itemized invoice. NON WAS EVER SENT. Since May of 2024 I have received threatening correspondence from collection agencies demanding the fraudulent amount. I have disputed these correspondence with these collection companies. The last correspondence I received concerning this matter is part of multiple harassment of correspondence & phone calls from Eastern Account Systems. I advised them that I do not recognize they’re responsibility in this matter. I only recognize the financial responsibility to *******. Eastern Account Systems continues to harass via mail & phone calls after I expressly advised them to back off and only communicate with me via ****. The last harassment attempted by them was a correspondence including a copy of the same invoice sent by ******* unitemzed. A copy will be provided for your reference. The copy is the third corrrespondance of demands sent y me in response to Eastern Accounts Systems harassment. I demand cessation of the harassment and Eastern Account Systems involvement in this matter. Thank you for attention
    Read More

    Customer Reviews

    15 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michelle S

    1 star

    07/23/2024

    This Company is Bias and Discriminate on who they Delete Bad Reports for. Everyone wants their Delinquencies deleted once paid. If you delete for one consumer you must delete for anyone else who request, seeking Legal Counsel on this Matter

    Eastern Account System of Connecticut, Inc. Response

    07/25/2024

    Eastern Account System takes great pride in our approach, the way we communicate and maintain compliancy. Eastern Account System is a third-party collection agency that works on our client’s behalf. We do not purchase or own the debt. Eastern does not do “pay for delete”;this violates our contract with the credit bureaus if we remove entries without just cause. There are specific guidelines and criteria that must be met.

    Local BBB

    BBB Serving Connecticut

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