Business ProfileforEthan Allen Global, Inc.

I purchased a dining room set and 2 of the chairs are faulty. Ethan Allen sent out a remote team in Feb to repair them and they were unable to do so. I’ve been working with Eric R***** in your ****** location to get the chairs replaced. Eric does not reply to emails and is unresponsive and dismissive on the phone. We went back and forth that he would only replace on chair then he said two. It’s been dragging for almost 5 months. I mailed him the watch he requested 2 weeks ago. He told me that he has not received it ( mailed from ** to **). Then he said that they have had problem with their mail because a car hit their mailbox. Then he said that maybe one of the other people they share the building with may have it. Then he said that they have problems even getting mail. Then he said he would check with the post office. He has been giving me the runaround for months. I have an email chain and detailed notes. It’s the only swatch I had. Someone else needs to step in and help me as it’s clear he is not going to. I’ve contacted his manager in ****** and she has not replied either. This is beyond frustrating and he won’t help.