Business ProfileforOak Ridge Waste and Recycling of CT, LLC

Oak Ridge bought my account from another trash service, ** ******. My account was on hold, but an error in the transaction lead to several months of charges. My property at issue is empty, no home, with upcoming plans to build. At one point I wanted trash cans for the rare trip to collect food wrappers etc, so had them delivered. Then put the account on hold after the summer with the prior company. When Oak Ridge purchased my account, this hold status was not conveyed. I kept getting bills. I called many times for about a year, and each time was reassured that the problem was fixed, and each time a supervisor was contact while I was on hold. Each time I was assured that the problem was fixed. Then I was sent to collections for a paltry sum of $80, now with an impact on my credit score. I called again today, asking for someone with capacity to understand the issue. The supervisor was incompetent and unable to understand my reason for calling (which was to find a way for them to keep my business for when a house is built, like giving me a credit for this amount that I will now pay the collections agency). Or even to apologize for this huge hassle. The point is, they have responded in a reasonable way for any business entity. I'm upset about the number of wasted hours I've spent on hold and on the phone, with no resolution, and their lack of interest in fixing a problem that generated on their end entirely. I am moved to file this complaint because of the impending impact on my credit.