ComplaintsforAllergy Control Products
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased an air purifier from them in 2018. It came with a 10 year warranty. I have confirmed that Allergy Control Products ("ACP") is also the manufacturer of the filter - confirmed in writing by their representative "David." My filter has been mainly unused these past 3 years as my condo was under litigation. It was sitting in storage since a few weeks after purchase. More recently, I was advised by my doctor and ACP to replace the expensive HEPA filter inside the machine because there had been mycotoxin infiltration in my unit from an adjacent moldy structure. I was also advised to open the machine and vacuum it well. When I opened the machine, there were many tiny little flakes of degraded rubber inside, from the HEPA filter. The rubberized component didn't seem to be made well since the degrading rubber and the little flakes/balls had spread throughout the machine. I did my best to clean the rubber pieces out of the machine, but there are places you can't open and get to inside. I phoned and wrote ACP multiple times to inquire about a warranty replacement of the outer metal shell of the purifier since I've already spent approx $250 on a new HEPA filter for the machine. Me’Shelle R******* Customer Service Manager, refused my request. However, she clearly never heard the complaint or read it thoroughly because she referred me to the wrong company for follow up (*******). I never bought an *** **** filter. I bought the Advanced Hepa+ which is made by her employer. I have been refused warranty replacement after only 3.5 years of ownership of a machine that was supposed to have a 10 year warranty. The defect in manufacture is not my fault. They should be using materials in their machine that last 10 years and not ones that start degrading so quickly.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.