ComplaintsforDanbury Chrysler Dodge Jeep Ram Kia

• Initial Complaint

  02/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Do not trust their prices. Their business practice is extremely UNETHICAL. They advertised the price for a used *** **** at $15,899. With taxes would be around $16,500. Been talking to them for weeks and they agreed Out the door price (OTD) everything included at $17,300. We walked in and they immediately increased the price by another $1000 to $18,300! They claimed they repriced the vehicle in the last 24 hours. Truly unethical business practice here

  Business response

  02/09/2024

  Our general manager will reach out to Mr. ***** to resolve this issue.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I visited this dealership on 12/29/23 to buy a car. This whole interaction lasted for 5 hours. I waited and looked at cars on my own as they were busy. When I received help I had narrowed down to the two cars I wanted I was eventually chose a 2024 ****** at 25,900. This was 1000 less than MSRP. We took the deal and waited to see sign documents. They took my down payment and had me wait like an hour. When we went inside we started to sign documents and the person Jeff left the loan agreement for last. On that agreement we were being charged about 5000 dollars in fees which included service agreements. I told the person I did not want to pay any service agreements. He got upset and told me he could not sell me the car without the agreements. He told me I was not a customer and that he gave me all the discounts possible. He went on his computer and lower the fees to around 4500. I told him I was a customer and that I had just bought a car the previous month at ******* ******* where the only fee I paid was a dealer fee of 700. He said that was impossible and he left the room. I wasted my time and was been forced to buy a service agreement on a new car, total care, anti theft equipment and pay a 1900 dealer fee that apparently is required. I was told I would be reimbursed my money but my credit card still has a balance. I wasted a whole day of work at this place. I got a call on my way home asking if I was coming to get the car after I had left and was told that the service agreement can be removed but the other fees would remain total care, anti theft, and dealer fee at 1900.

  Business response

  01/02/2024

  We apologize for any miscommunication, but warranty products and insurance are always optional additions. While we do recommend them, there is no obligation to purchase.

  The credit was processed this morning and should be applied in the next 2-14 business days dependent on the bank's processes.

• Initial Complaint

  12/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Finally after years of asking a problem was “fixed” with my car that required danbury Kia replacing my steering column. Previously they had my car a month without telling me or my husband that the part they required was on back order. While my husband and I were leaving the dealership, we noticed a starting issue and told the representative from the dealership. He said it was the battery but we had our concerns. The same problem continued to happen and now my car won’t start. The battery was replaced. I’ve had nonstop issues with the service department at Danbury Kia and problems with my vehicle are never fixed or “temporarily fixed”. I’ve asked to speak to Sal many times and have never spoken with him regarding the many many issues I’ve experienced. Now my vehicle is towed there and I have to wait for the service department to contact me AGAIN and wait for my car to be “fixed” AGAIN.

  Business response

  12/28/2023

  The repairs to the vehicle are complete.

  Customer response

  12/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business did not agree to cover further issues nor has the business manager contacted me to address why these complaints were made.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  11/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased my Dodge ******* 2020 and have contacted Dodge regarding the back up camera, which is inverted. I am told by Dodge headquarters this is not covered under my warranty, however I am told by my mechanic as well as another representative at Dodge that these cameras for my particular year and model are faulty/ being replaced regularly (200/week was the quote I believe). I feel Dodge should stand by it's products, and replace or repair the back up camera.

  Business response

  11/02/2023

  As Ms. *********** and her technician feel this is a defect of manufacture, she would need to address this directly with ********** Dodge.

  ********** has sole discretion over warranty coverage or replacement of defective parts.

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle and warranty. I have called them about the warranty to receive a refund. They have ignored my phone calls. I called 4 times and left a message.

  Business response

  09/07/2023

  We have reached out to Mr. **** requested the information required and a written confirmation from him to complete this cancellation.

• Initial Complaint

  08/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have had nonstop issues getting in contact with this dealership. Their service department 2 out of 10 times answers the phone and those two times pushes the call off to an unknown voicemail. I had my ******* fully checked in April 2023. The mileage was 41 estimated. I was told my wheels were fine. I had previously taken my ******* about a windshield spray issue that still hasn’t been fixed, even though I was told it was, and I spoke to Kelvin about my steering wheel. Previously he said he would order the part. In April this year, I was told both things needed parts and they would be ordered, AGAIN. I stopped into the dealership in June to make sure they had the right number on file to contact me. I recently had to replace my tires due to erosion that should not have happened under 50k and it should have been seen at my April appointment. I’ve reached out to the dealership multiple times for resolution but nothing has been done. Since these issues are nonstop I do not trust the dealership to handle my vehicle for my own safety anymore.

  Business response

  08/25/2023

  Our director of service has reached out to Ms. ***** to make arrangements for her to bring the vehicle in to be assessed.

  He is confirmed we will refund Ms. ***** for her last visit.

  Customer response

  08/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 3/15/23 we took our Jeep ******* in because it was not holding a charge after changing the battery. They said it was our alternator and we agreed to have it changed for $700. We went to pick up the vehicle on 3/17/23. Drove it home and it was dead the next day. We took it back to the dealership after the weekend on 3/20/23. They came back in a week saying it was a cluster in the instrument panel. This time it was going to cost $1450. They gave us a $150 discount, but still said the alternator was bad and needed to be replaced as well. We agreed to pay the $1300 because we needed the vehicle to hold a charge. 2 weeks pass by and we do not hear any type of communication. We call and they tell us that they will get an update and call us back. We give them another week and still no communication. They finally call us back on 4/17/23 saying it is ready. We go to the dealership to pick it up, pay, and then go to the car and it won’t even start. So we have paid $2000 for their assumptions at this point. We leave it there and they call us back saying that the radio is draining the battery and it would be another $400 to fix that. We declined that fox and had them unplug the radio so it would not draw from the battery. They call us back and say we can pick up the vehicle on 4/20/23. Before we left the service tech even said don’t let it sit for more than a day. He must have known the issue was not corrected. We drive it for 30 min to an hour and then park it at the house. The next morning the vehicle is dead again.4/21/23 we take it back. No communication for weeks even after multiple calls. Vehicle is ready on 5/5/23 and they state they did not do anything different and the cause was just the radio. Received my car back with panels in the back removed and not replaced. $2000 to unplug a radio.

  Business response

  07/06/2023

  We are happy to offer Ms. ***** a $1000 refund on her previous repairs.

  Customer response

  07/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  04/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  so i brought my car to kia of ******** which was told that i had a warranty which was told on april 11 that it wasn’t on warranty and it was good for a good will warranty and i would have to take to danbury ct dealer of kia which they would not help me they were nasty and rude to me the whole time then a manger call me and told me to get a new engine it’s 13,000 i said what that’s what i owe what’s the point on doing that i only had this car for 3 years

  Business response

  04/17/2023

  We are unsure as to why Ms. ******** was told that we would be able to get a "goodwill" extension to her warranty coverage.

  Here vehicle was towed in and, after examination, it was determined the engine needed to be replaced. 

  When we applied to Kia for warranty coverage, the claim was denied.

  Unfortunately, we have no recourse when a claim is denied. Kia has sole discretion over warranty approval.

  We are very sorry Ms. ******** was disappointed, but we would point out we were put in a poor position by the original service center's misrepresentation.

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We brought our car to Danbury Kia in April of 2022 for a check engine light. It was under the 100,000 mile warranty at that time. The car was there for about a week. They reset the light and two days after getting the car back the check engine light came back on. We brought it back in and it stayed for another three weeks or so while they changed several parts. About a month after getting the car back for the 2nd time the car died while driving creating a very dangerous situation with both of my young children in the vehicle at the time. Thankfully nobody was hurt. We brought it back for a 3rd time and was told the issue is related to what they worked on the previous 2 times. We were told the car needed a new engine, and that pictures had to be taken for warranty purposes. That was Monday July 18th. 2022. As of today the car is still in their possession because they cant figure out how to fix it. They have threatened us with arrest for not returning a loaner car that was given to us while our car was in their shop. They gave us a loaner car with a expired registration that i was driving my kids around in. we involved *** ********* a few months ago by filing a formal complaint. They have been zero help. This is very frustrating. We have been paying the car patment, the insurance payment and the tax bill on this vehicle that we cannot use. Even more frustrating is having to bring your car in over and over for repair only to have it break again and again for the same reason. We are now approaching one year since the original problem arose and have been offered zero resolution other than to keep waiting. We can wait no longer. We had to purchase another vehicle because my wife needs 4X4 for her job and the front wheel drive sedan they provided us is not equipped for her work. Also it leaks water inside and the whole interior is covered in mold because of it. I will not put my children in that car. BBB is my final attempt for a resolution. The next step is litigation.

  Business response

  02/10/2023

  The engine for Mr* ****** 2014 ******* needed to be replaced.

  
  Once we received approval to do so under warranty, the engine was back-ordered for several months.

  
  Unfortunately, once the engine was replaced, as can sometimes happen with vehicles of this age, other problems came to light once the main issue is addressed. In this case, after consultation with Kia Engineering, the injector box was diagnosed as the cause. Thankfully, we were also able to get this repair covered under warranty.

  
  The replacement injector box took time to be delivered, but it did, finally, arrive, and we expect to have the ******* repaired and returned by early next week.

  
  We understand this process has been very frustrating—especially in terms of replacement vehicles. While we were happy to provide a temporary loaner, longer warranty repairs require the use of a rental vehicle due to limited loaner availability. Once the expense was approved by Kia, we delivered the rental vehicle to the *****.
  

  
  

  Customer response

  02/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  Almost ten months our car has been there. Unacceptable.. we have been told over and over that "it will be ready next week" for months and months, yet we still have no car. Unacceptable. Threatening us. Unacceptable. Rood to us. Unacceptable. Loaner car with expired registration. Unacceptable. New loaner is so disgusting and full of mold we can't even drive it. Unacceptable. The absolute worst business I have ever dealt with. Unacceptable!
  
  ****** ****

  Business response

  02/13/2023

  We have no control over when parts arrive and can only relay the information we are given. As we received updated delivery dates for the engine and parts, these were communicated which is why the dates kept changing.

  We were unable to find the mold referred to, but the loaner vehicle in question was and is fully registered. When we requested the vehicle be returned, we received no response until we explained that the temporary loaner registration assigned to the customer was expired which left them open to potential charges. This was not a threat, merely a statement of the situation.

  While we acknowledge that this repair has taken far longer than would normally be expected, we have done all we can to mitigate the cost for the customer and provide a replacement vehicle for the duration.

  Customer response

  02/14/2023

  
  Complaint: ********
  
  I am rejecting this response because: there has been zero communication from this dealer. Not even *** ********* can get in touch with them. The threat was that they were going to report a loaner stolen if it wasn't returned even though our car was not and still is not returned to us.  The expired registration occurred only a couple DAYS after the car was given to us. And when we were notified of this we were asked to drive the car back to them! The lies and incompetence continue.
  
  Sincerely,
  
  ****** ****

  Business response

  02/17/2023

  Unfortunately, we have a limited supply of loaners and cannot always extend them for the duration of a repair.

  If work is covered by warranty, Kia will, generally, cover the cost of a replacement vehicle. If the customer is responsible for paying, they would also need to secure their own rental.

  We need to make sure that loaners are kept available to all our customers in the fairest way possible.

• Initial Complaint

  01/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sold a car that is now unsafe to drive, due to the windows not working and not serviceable since October 2022. No resolution in site oh well, seems to be their resolution, my problem. **** *********

  Business response

  01/26/2023

  We have explained to Mr. ********* that the required part is back-ordered due to supply chain issues.

  We have placed the order under "Dealer Emergency" status and our in contact with our regional *** representatives, but we have no direct control over when the part will arrive.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩