Business ProfileforForever Yours Flowers and Gifts CT, Inc.

My experience with this company was the worst that I have ever experienced. On 4/27/2022 I ordered a beautiful bouquet of flowers for called Cotton Candy for Mother’s Day for my mom (note these were ordered 1/12 weeks prior to Mother’s Day) and paid extra to have them delivered on Sat, (5/7) or on Mother’s Day (5/8). On 5/7 at approx. 4:30 pm Est. I happen to check the tracking on my order only to find a message that my flowers would not be delivered until Tuesday, 5/10, 2 days AFTER Mother’s Day. I immediately called and was given a half-ass apology and told that they would refund my money and send the flowers for free to my mom on 5/10. I was obviously upset and immediately came to the BBB to file a complaint. Before doing so, I decided to reach out to Debra Pi**** who was described on the BBB site as the company’s liaison who “welcome consumers with a complaint or inquiry to contact” her. She apologized, promised to have someone call my mom on that Monday after Mother’s Day to apologize and assured me that she would receive her beautiful bouquet of flowers on Tuesday (5/10). However, on Tuesday, at approx. 4:00pm when my mom had NOT received the flowers, I called Debra again. She did return my call and stated that they were “out for delivery”. Again, they were NOT delivered on 5/10 so I called, again on Wednesday (5/11) at about 4pm and a man called me back, again with an apology and said that they would be delivered that day and that my future order with the company would be a no charge. My mom finally did receive a bouquet of flowers on Wednesday (5/11), though be it not anywhere near as nice as the ones that I originally ordered. To say I was disappointed is an understatement. To think that I would EVER order flowers from the horrible business again for any occasion – is insane! I would NEVER trust this place again and will avoid this place like the plague!