ComplaintsforDanbury Smoke Shop
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Complaint Details
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Initial Complaint
12/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I was in this store 12/4/2022 to purchase a cigar like I usually do on Sunday mornings. I picked out two cigars went to the counter and when I was ready to pay the kid with the long pony tail says " do you have three I said no two. Waits a few more seconds the says " are you sure you don't have three? I said no I have two. He's accusing me of stealing a cigar. He must have been watching me on the camera in the back looking at cigars and obviously did not observe correctly what was going on I had pick out some and put some back. I find when you're under the influence of a substance your judgement can be impaired significantly. I believe this was the case. The pot fund bucket at the register helped me come to that conclusion explaining the red eyes and the smell of possibly alcohol or mouth wash. 10:30 am on A Sunday, a little early to start to party but to each his own. I've been going to that establishment for more than 10 years. I've never been accused anywhere of stealing before. I will never return to spend another dime of my hard earned money. The cigar community is big and I will be sure to tell everyone about my experience. It's unfortunate the owner is a very nice guy but his employee should talked to about his ignorance.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.