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ComplaintsforMill Plain Veterinary Group, LLC
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Complaint Details
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Initial Complaint
05/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This new Vet (about a year when i moved states) was caring for my dog. I needed a prescription refill. I called 8am, they were to call me with the cost. they never called. i called at 4pm. vet called back after 5pm. told me THEY WONT REFILL HIS PRESCRIPTION? my dog needs it to survive. Vet said NO a dozen times without a legitimate reason. I asked to speak to someone else. She got back on phone and said i talked to the head Vet, he told me to tell you no. i asked to speak to him, since my dog by morning will not be able to breath and chokes without the medicine. Instead, i got the office manager, not a doctor, who was arrogant, condescending and rude. said i spoke bad to the jr. vet?? because i was crying and upset and persistent? she then told me the would email me his file! these people are inhumane and incompetent. They gave me no notice of not refilling his meds, and by the time i can find a new one it may be too late for my dog. i want 1 last refill of all his meds until i can find a new vet. or a refund of any money i spent there, that i could have spent at a competent vet and not had this happen, hopefully. and i want an apology from the vet (*******) the receptionist, and the office manager.Business response
06/06/2022
At the initial exam for this patient, Dr. ******* referred out to a specialist for a further workup. For the time being, she prescribed medications that would keep the patient comfortable until a definitive diagnosis could be made. Dr. ******* also stated the Hydrocodone would be phased out as the DEA discourages the chronic prescribing of narcotics without a definitive diagnosis and supporting evidence of the need for the narcotic to be used on a continual basis. This is noted in the patient’s medical file 3 times at separate appointments. The client did not go to a specialist for the workup and became irate when Dr. ******* would not refill the hydrocodone at her request. As an alternative treatment Dr. ******* offered medications that are not legally controlled which the client refused. The plan for this patient was communicated and made clear over the 6 months we provided care. Unfortunately because this client did not follow Dr. ******* recommendation, the continued administration of the narcotic is not legally and ethically a viable alternative. We highly recommend again that this client and her pet see a second opinion from a board certified internist.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.