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Find a Location

Northeast Oil and Propane has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforNortheast Oil and Propane

    Fuel Oil
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Northeast Oil and Propane has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      235 Westcott Rd, Danielson, CT 06239-2213
      BBB File Opened:
      3/8/2007
      Years in Business:
      53
      Business Started:
      1/1/1971
      Alternate Business Name
      • DCC Propane, LLC
      Business Management
      • Mr. David Darrah, General Manager
      Contact Information

      Customer Contact

      • Mr. David Darrah, General Manager
      Additional Contact Information

      Fax Numbers

      • (860) 779-5965
        Primary Fax

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/04/2022

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      Bought a house in NOV 2020. In MA, you pay for all the unused fuel at sale. I thought nothing of it until one day in Apr (Months later), unannounced, NE propane shows up trying to take the tank (Full of gas) away. I called them up asking what was going on. They say they own tank, former homeowner was renting. I asked for proof, they don't have any, additionally the tank has no visible serial # on it. I couldn't believe this. I had purchased the property and presumably everything on it. So, I asked to purchase the tank. I was told I need to either rent existing tank, or speak to *** about purchasing another one or a smaller one. *** refused to sell me any tank, he would only either remove the tank, or charge me rent on the tank full of gas I paid for. I was pretty upset, continued to try to get help from NE propane. *** offered not to charge rent on existing tank. When it was empty they would come and replace the tank with a smaller one. I agreed to this. I received 2 rental charges over the period, but *** reversed them when I reached out. When out of gas in Oct 2021, I notified them I need fill. They came to house to swap and told me they couldn't because of the gas line installed location. This is the same system they had been delivering to the previous homeowner for years. So I reach out to ***, he says they would let me know next steps. They basically told me nothing they could do at this time of year. I asked him to fill their existing tank, which had been untouched, and they said no. So they left me without propane to heat my house for the winter. They did not respond to any further requests. Fast forward to now, a month ago ******* reached out about coming to swap the tank... Apparently they forgot they refused all winter. I responded to her that they should come get their tank and that the experience was bad. no response. They sent another rental bill this morning and I told them I will not pay to rent the empty tank they own and will not fill. Pleasehelp
      Read More

      Customer Reviews

      1 Customer Reviews

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      Most Recent Customer Review

      Jennifer k

      1 star

      01/29/2024

      If I could give this business a rating in the negatives, I would. I purchased a home last spring and was told the furnace was 3 years old. I had not had to use it until this season, (2023). In October I had no heat and I called Northeast Oil and Propane, they came and they cleaned the sensor and I had heat. Then in the beginning of November, I again had no heat. They came and they replaced the sensor. I was on automatic delivery and at the end of November I had no heat because I had ran out of propane. In the middle of December I again had no heat, I had ran out of propane again. Then on Jan 23rd, I had no heat. They sent a technician out that told me that the inducer needed to be replaced, which he did and I again had heat. He however did not leave the part he had removed. Five days later I again have no heat and it's Sunday. My Propane tank shows that it is filled 60%. I have to call the emergency number and they sent a technician out that has never worked on an IBC Propane unit. He turns the unit off and back on, pulls up a ******* video to try and figure out what to do and then comes to the conclusion that the inducer again needs to be replaced and the part is not in stock and will not be available until the next day. The technician who came out five days ago has since quit and is no longer with the company. I am really very upset with this business and their lack of knowledge.

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